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Q327153: PRB: ASP Pages Do Not Process and DCOM Event 10010 Appears

Article: Q327153
Product(s): Internet Information Server
Version(s): 5.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-AUG-2002

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The information in this article applies to:

- Microsoft Internet Information Services version 5.0 
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SYMPTOMS
========

When you try to browse Active Server Pages (ASP) pages, you may receive the
following error message in the browser:

  HTTP 500 - Internal server error

If you clear the Show Friendly HTTP Error Messages check box in the browser, you
receive the following error message in the browser:

  Server Application Error
  The server has encountered an error while loading an application during the
  processing of your request. Please refer to the event log for more detail
  information. Please contact the server administrator for assistance

You receive an error message like the following in the system event log:

  Source: DCOM
  Event ID: 10010
  User: NT AUTHORITY\SYSTEM
  Description: The server {3D14228D-FBE1-11D0-995D-00C04FD919C1} did not
  register with DCOM within the required timeout.

This error message is followed in the event log by a warning message like the
following:

  Source: W3SVC
  Event ID: 36
  User: N/A
  Description: The server failed to load application 'AppPath'. The error was
  'Server execution failed'.

You may also see entries like the following in your %SystemRoot%\Iis5.log file:

  OC_ABOUT_TO_COMMIT_QUEUE:Unreg iis_core:FindModules: FindProcessByNameW
  failed!

CAUSE
=====

The NT AUTHORITY\Authenticated Users or NT AUTHORITY\INTERACTIVE entries have
been removed from the Users group.

RESOLUTION
==========

Add these users back to the Users group, and then restart Internet Information
Services (IIS):

1. Click Start, click Programs, click Administrative Tools, and then click
  Computer Management to open the Computer Management console.

2. In the left pane, expand Local Users and Groups, and then click the Groups
  folder.

3. In the right pane, right-click the Users group, and then click Properties.

4. Click Add.

5. In the Select Users or Groups dialog box, locate the Look in drop-down box,
  and then select the local computer.

6. Select Authenticated Users, and then click Add. Select INTERACTIVE, and then
  click Add. Click OK, click Apply, and then click Close to close the
  properties for the Users group.

7. In the left pane, expand Services and Applications, and then click Services.

8. In the right pane, right-click IIS Admin Service, and then click Restart.

9. In the Restart Other Services confirmation dialog box, click Yes.


Additional query words: iis 5 dcom

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Keywords          :  
Technology        : kbiisSearch kbiis500
Version           : :5.0
Issue type        : kbprb
Solution Type     : kbpending

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