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Q326454: BUG: MDM Agent System Does Not Power Off

Article: Q326454
Product(s): Microsoft Windows NT
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 13-AUG-2002

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The information in this article applies to:

- Microsoft Server Appliance Kit (SAK) Add On Pack Version 2.0 
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SYMPTOMS
========

When a Shutdown Job is performed on the Multiple Device Manager (MDM)
controller, the agent system does not turn off. Instead, the agent system stops
at the "It is now safe to turn off your computer" message.

CAUSE
=====

The agent uses the InitiateSystemShutdown application programming interface
(API) for the shutdown job. InitiateSystemShutdown does not completely power off
a computer that is running Microsoft Windows 2000.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version      Size        File name
  ---------------------------------------------------------
  JUL-10-2002  10:38a               73,728      SAAgent.exe


STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: SAK Agent Shutdown

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbSAKAdd200
Version           : :
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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