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Q325939: XADM: Internet Mail Service Stops w Event ID 12800, 4182, 4102

Article: Q325939
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 30-JUL-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 
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SYMPTOMS
========

If the Internet Mail Service receives a malformed inbound Internet message, the
Internet Mail Service may log event ID 12800, 4182, 4102, and 1001 error
messages in the Application event log, and then stop responding. The error
messages are logged in the Application event log in the following sequence:

  EventID : 12800
  Source : MSExchangeIS
  Type : Error
  Category : Content Engine
  Description:
  Message processing failed because there is not enough available memory
  (8007000E-F2000200).

  EventID : 4182
  Source : MSExchangeIMC
  Type : Error
  Category : Internal Processing
  Description:
  An error was returned from the messaging software the Internet Mail Service
  uses to process messages on the Microsoft Exchange Server. As a result, the
  message in spool file MM0XK5MC will be retried when the server is restarted.

  EventID : 4102
  Source : MSExchangeIMC
  Type : Error
  Category : Internal Processing
  Description:
  A serious error has occurred while trying to send mail into the Exchange
  Information Store. The Internet Mail Service is being shut down.

  EventID : 1001
  Source : MSExchangeIMC
  Type : Information
  Category : Initialization/Termination
  Description:
  The Microsoft Exchange Internet Mail Service shut down successfully

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the Time Zone tab in the Date and Time tool in Control Panel.

+-----------------------------------------------------------+
| Date        | Time  | Version     | Size      | File name | 
+-----------------------------------------------------------+
| JUL-15-2002 | 18:32 | 5.5.2656.60 | 2,626,832 | Store.exe | 
+-----------------------------------------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5.

MORE INFORMATION
================

After you apply this fix, the message that causes the Internet Mail Service to
stop responding is moved to the archive folder.

Additional query words: exch2kp2w

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

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