Q325325: XADM: Setup Hangs When You Upgrade to Enterprise Edition

Article: Q325325
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): 
Last Modified: 13-AUG-2002

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The information in this article applies to:

- Microsoft Exchange, version 5.5, used with:
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

If you try to upgrade Microsoft Exchange Server 5.5 Standard Edition to
Microsoft Exchange Server 5.5 Enterprise Edition on a Microsoft Windows
2000-based computer, Setup may stop responding (hang) after approximately 30
seconds.

CAUSE
=====

This behavior may occur if one or more instances of the Xcopy.exe process are
running.

RESOLUTION
==========

To resolve this behavior, use Task Manager to end the Xcopy.exe process. To do
so, follow these steps:

1. Press CTRL+ALT+DELETE, and then click Task Manager.

2. Click the Processes tab.

3. Click Xcopy.exe, and then click End Process.

4. Repeat step 3 to end each instance of Xcopy.exe that is running on the
  computer.

5. Quit Task Manager.

MORE INFORMATION
================

For additional information about how to upgrade Exchange Server Standard Edition
to Enterprise Edition, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q170280 XADM: Upgrading From Exchange Server Standard Edition to the
  Enterprise Edition

For additional information about Task Manager, click the article number below to
view the article in the Microsoft Knowledge Base:

  Q323527 HOW TO: Use Windows Task Manager in Windows 2000

Additional query words: front page

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Keywords          :  
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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