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Q323614: SMS: Increasing Zero-Byte Files in Replmgr.box\Incoming Folder

Article: Q323614
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug
Last Modified: 23-JUL-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 
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SYMPTOMS
========

You may see some zero-byte .rpl or .rpt files in the site server's
SMS\Inboxes\Replmgr.box\Incoming folder. The number of zero-byte files increases
over time.

CAUSE
=====

There is a problem with the handling of files between the Systems Management
Server (SMS) Despooler and SMS Replication Manager components. The despooler may
receive "Access denied" (Win32 Error 5) error responses when it tries to move
files to the Replmgr\Incoming folder. The error response occurs because
Replication Manager is still processing the file. This leaves a uniquely named
zero-byte file in the Incoming folder in preparation for the last file move.
Over time, the number of zero-byte files may increase.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The hotfix that was originally provided for the problem that is described in this
Microsoft Knowledge Base article is no longer available. The hotfix that is
described in the following Microsoft Knowledge Base article supercedes the
original hotfix:

  Q324204 SMS: Collections That Are Based on Complex Queries Do Not Update

To resolve the problem that is described in this article, you must install the
hotfix for article Q324204.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

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