Q322315: XADM: "2147500037" Err Msg and Event IDs 1121 and 5000

Article: Q322315
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 26-JUL-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you try to start the information store in Exchange Server 5.5, the service
may not start. When you try to start the service, you may experience both of the
following:

- You receive an error message similar to the following:

  The Microsoft Exchange Information Store service returned service specific
  error 2147500037.

-and-

- The following events are logged in the application event log of the Windows
  NT Event Viewer:

  Event ID: 1121
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description:
  Error 0x80004005 connecting to the Microsoft Exchange Server Directory
  Service.

  -and-

  Event ID: 5000
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description:
  Unable to initialize the Microsoft Exchange Information Store service. Error
  0x80004005.

CAUSE
=====

This behavior may occur because the information store database is not
initializing properly.

RESOLUTION
==========

To resolve this issue, reinstall Exchange Server 5.5, run Performance Optimizer,
and then reapply any service packs on the server. To do so, follow these steps:

1. Insert the Microsoft Exchange Server 5.5 CD-ROM into the computer's CD-ROM or
  DVD-ROM drive, and then run Setup.

2. In the "Microsoft Exchange Server Setup" dialog box, click Reinstall.

3. When you receive the message that Setup will reinstall Exchange Server files
  for your current Setup configuration, click OK.

4. When you receive the message that Setup has completed successfully, click Run
  Optimizer.

5. In the "Microsoft Exchange Performance Optimizer" dialog box, click Next.

6. Follow the instructions that are displayed in Performance Optimizer to
  optimize Exchange Server for your computer's hardware.

7. Reapply any service packs on the server.

  NOTE: After you apply a service pack, Microsoft recommends that you run
  Performance Optimizer again.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q271824 XADM: Rerunning Performance Optimizer Is Recommended After Applying
  Service Pack

MORE INFORMATION
================

For additional information about how to troubleshoot information store startup
issues, click the article numbers below to view the articles in the Microsoft
Knowledge Base:

  Q147244 XADM: Troubleshooting Information Store Startup Problems

  Q190813 XADM: Information Store Fails to Start

  Q149238 XADM: Information Store Fails to Start with -1011 Error

  Q168739 XADM: Error 2182 Attempting to Start Information Store

  Q190828 XADM: Information Store Fails to Start With "Procedure Entry Point
  Not Located" Error

  Q184205 XADM: Information Store Fails to Start with Error 2186

  Q224977 XADM: Information Store Fails to Start: 4294965882, FFFFFA7A, Event
  177, 1081, and Others

Additional query words: front page

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Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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