KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q321915: "Incompatible Version of the RPC Stub" Error with InstallShield

Article: Q321915
Product(s): Microsoft Windows NT
Version(s): 2000,2000 SP1,2000 SP2,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6a
Operating System(s): 
Keyword(s): kb3rdparty kbenv kberrmsg kbsetup
Last Modified: 22-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6a 
- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6a 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Professional 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install a program that uses the InstallShield program, you may receive
the following error message:

  Unhandled Exception

  Error: 0x80070725
  Description: Incompatible version of the RPC stub.

  Setup will now terminate.

CAUSE
=====

This issue may be caused by any program that installs different versions of the
Oleaut32.dll, Olepro32.dll, Asycfilt.dll and Stdole2.tlb files (and possibly
others). This may create a mixed file version environment with files that are
not compatible with each other.

RESOLUTION
==========

To resolve this issue, use the appropriate method.

Microsoft Office 2000 or an Office 2000 Component Is Installed on Your Computer
-------------------------------------------------------------------------------

If Office 2000 or or an Office 2000 component is installed on your computer,
obtain and install the Office 2000 Service Release 1 (SR-1). For information
about how to do so, please visit the following Microsoft Web site:

  http://www.microsoft.com/office/previous/default.htm

Microsoft Office 2000 or an Office 2000 Component Is Not Installed on Your Computer
-----------------------------------------------------------------------------------

If Office 2000 or or an Office 2000 component is not installed on your computer,
obtain and install the Mcrepair.exe tool. To do so, please visit the following
Microsoft Web site, save the Mcrepair.exe file to the desktop, and then run
Mcrepair.exe:

  http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe

Restart your computer after you install Mcrepair.exe.

MORE INFORMATION
================

Office 2000 SR-1 and the Mcrepair.exe tool both update and re-register the
following files with the following file versions:

- Asycfilt.dll (2.40.4515)

- Oleaut32.dll (2.40.4515)

- Stdole2.tlb (2.40.4515

- Olepro32.dll (5.0.4515)

For additional information about the Mcrepair.exe tool, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q259737 INV: Invalid Page Fault in OLEAUT32 When You Quit Microsoft Internet
  Explorer

For additional information about the error message that is listed in the
"Symptoms" section of this article, please view Q105810 in the InstallShield
Knowledge Base:

  http://support.installshield.com/kb/view.asp?articleid=Q105810

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

REFERENCES
==========

Acknowledgment: InstallShield contributed to this Microsoft Knowledge Base
article.

Additional query words:

======================================================================
Keywords          : kb3rdparty kbenv kberrmsg kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbWin2000ProSP2 kbWin2000ProSP1 kbwin2000ServSP1 kbwin2000ServSP2 kbWinNTW400SP6a
Version           : :2000,2000 SP1,2000 SP2,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6a
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.