KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q321750: Dungeon Siege 1.0: "Encountered Problem" Err Loading Saved Game

Article: Q321750
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 22-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Dungeon Siege, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you load a saved game in Dungeon Siege, you may receive the following error
message:

  Dungeon Siege has encountered a problem and needs to close. We are sorry for
  the inconvenience.

If you click Click Here, the following details are displayed:

  Error Signature
  AppName: dungeonsiege.exe AppVer: 0.2.3.801 ModName: dungeonsiege.exe
  ModVer: 0.2.3.801 Offset: 0009b746

CAUSE
=====

This behavior occurs when the saved game file is corrupted.

RESOLUTION
==========

To resolve this problem, delete the saved game, and then use most recently saved
game to continue with the character.

To locate Dungeon Siege saved game, follow these steps:

1. Quit Dungeon Siege.

2. On the desktop, double-click My Documents.

3. Double-click the Dungeon Siege folder, and then open the Save folder.

Additional query words: msgame

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbGamesSearch _IK kbDungeonSiege
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.