Q321454: "At Least One Service Or Driver Failed" Err Msg on Startup
Article: Q321454
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s):
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
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IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
Q256986 Description of the Microsoft Windows Registry
SYMPTOMS
========
When you start your computer, you may receive the following error message:
At least one service or driver failed during system startup. Use Event Viewer
to examine the event log for details.
When you view the System Log in the Event Viewer, you may notice the following
event:
Date: <date> Event ID: 7024
Time: <time> Source: Service Control Manager
User: N/A Type: Error
Computer: ComputerName Category: None
Description:
The Protected Storage Service terminated with service-specific
error 2148270091.
If you try to manually start the Protected Storage service, you are unsuccessful.
CAUSE
=====
This issue may occur if the Protected Storage store information in the registry
is corrupted or not valid.
RESOLUTION
==========
To resolve this issue, reinstall Protected Storage. To do this, follow these
steps.
Step 1: Remove Protected Storage Registry Keys
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WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
1. Log on to the computer as an administrator.
2. Click Start, click Run, type "regedt32.exe" (without the quotation marks) in
the Open box, and then click OK.
3. Maximize the HKEY_LOCAL_MACHINE on Local Machine window if it is not already
maximized.
4. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Protected Storage System Provider
NOTE: This registry key may appear to be unavailable (appear dimmed).
5. On the Security menu, click Owner. Click Take Ownership.
6. On the Security menu, click Permissions.
7. In the Registry Key Permissions dialog box, click Add, click Administrators
in the Names list, click Add, click Full Control in the "Type of Access"
list, and then click OK.
8. Click to select the "Replace Permission on Existing Subkeys" check box, and
then click OK.
9. Click Yes to confirm the permission replacement on all existing subkeys in
Protected Storage System Provider.
10. Quit Registry Editor.
11. Click Start, click Run, type "regedit.exe" (without the quotation marks) in
the Open box, and then click OK.
12. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Protected Storage System Provider
13. On the Registry menu, click Export Registry File.
14. In the "File name" box, type "pstore1.reg" (without the quotation marks),
and then click Save.
NOTE: If you later have to restore this registry key, you can do so by
double-clicking the pstore1.reg file that you saved.
15. On the Edit menu, click Delete.
16. Click Yes to confirm the deletion of the Protected Storage System Provider
registry key.
17. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProtectedStorage
18. On the Registry menu, click Export Registry File.
19. In the "File name" box, type "pstore2.reg" (without the quotation marks),
and then click Save.
NOTE: If you later have to restore this registry key, you can do so by
double-clicking the pstore2.reg file that you saved.
20. On the Edit menu, click Delete.
21. Click Yes to confirm the deletion of the ProtectedStorage registry key.
22. Quit Registry Editor.
Step 2: Repair Microsoft Internet Explorer
------------------------------------------
If you have a later version of Microsoft Internet Explorer installed, perform a
repair operation. To do this, follow these steps:
1. Click Start, point to Settings, click Control Panel, and then double-click
Add/Remove Programs.
2. Click "Microsoft Internet Explorer <version>", and then click
Add/Remove.
3. Click Repair Internet Explorer, and then click OK.
4. Click Yes when you are prompted to confirm the Internet Explorer installation
repair.
5. Restart the computer when prompted.
Step 3: Reinstall Protected Storage
-----------------------------------
1. Log on to Windows as an administrator.
2. Click Start, click Run, type "cmd" (without the quotation marks) in the Open
box, and then click OK.
3. Change directory to <drive>:\%SYSTEMROOT%\system32 (where <drive>
is the drive on which Windows is installed). For example, type the following
command, and then press ENTER.
cd\winnt\system32
4. Type "pstores.exe -install" (without the quotation marks), and then press
ENTER.
5. Close the command prompt.
6. Click Start, point to Settings, click Control Panel, and then double-click
Services.
7. Verify that the Protected Storage service is started and that it is
configured for automatic startup.
Additional query words: pstores protected storage registry
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Keywords :
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version : :4.0
Issue type : kbprb
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