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Q321407: Dungeon Siege: "Needs to Close" Err Msg When Switching Windows

Article: Q321407
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 04-MAY-2002

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The information in this article applies to:

- Microsoft Dungeon Siege, version 1.0 
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SYMPTOMS
========

When you start Microsoft Dungeon Siege or try to switch from one window back to
Dungeon Siege, you may receive an error message similar to the following:

  Dungeon Siege has encountered an error and needs to close. We are sorry for
  the inconvenience.

When you click "click here", you receive details about the error message similar
to the following:

  Error Signature
  AppName: dungeonsiege.exe AppVer: 0.2.3.801 ModName: dungeonsiege.exe
  ModVer: 0.2.3.801 Offset: 00272a2f

CAUSE
=====

On Microsoft Windows 2000 and Microsoft Windows XP, this behavior may occur if
your video adapter does not successfully switch to and from full-screen Direct
3D mode.

Direct 3D is a hardware accelerator that is required to play Dungeon Siege. When
you switch to another window from Dungeon Siege, your video adapter temporarily
turns Direct 3D off, and then turns it on again when you switch back to Dungeon
Siege. The error message appears if your video adapter cannot turn Direct 3D
back on.

On Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me), this
behavior may occur if your video adapter driver is incompatible with Dungeon
Siege.

RESOLUTION
==========

To resolve this issue, do one of the following:

1. When you are running Windows 2000 or Windows XP, do not open the Windows
  Security dialog box, and turn your password-protected screen saver off while
  Dungeon Siege is open.

  -or-

2. When you are running Windows 98 or Windows Me, download the latest driver for
  your video adapter. Contact your video adapter manufacturer for information
  about updated drivers.

MORE INFORMATION
================

For information about how to contact , click the appropriate article number
below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: msgame

======================================================================
Keywords          : kberrmsg 
Technology        : kbHomeProdSearch kbGamesSearch _IK kbDungeonSiege
Version           : :1.0
Issue type        : kbprb

=============================================================================

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