KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q321164: XADM: You Can’t Administer KMS & Event IDs 5258/5257 Are Logged

Article: Q321164
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 12-JUN-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you successfully install the Key Management Service (KMS) component, the
KMS service starts without a problem. When you try to administer the KMS through
the Exchange Administrator program by using the KMS administrator password, the
following errors are logged in the Application log and access is denied:

  Event ID: 5257
  Source: MSexchangekms
  Description: KMS has failed processing a request from KMS admin.

  Event ID: 5258
  Source: MSexchangekms
  Description: KMS admin failed to get extended details.

RESOLUTION
==========

To resolve this behavior, type the following password to access the KMS through
the Exchange Administrator program:

  password

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.