KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q321128: Streets & Trips 2002: Program Prompts You to Insert Works CD-ROM

Article: Q321128
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Streets & Trips 2002, version 1.0, included with:
   - Microsoft Works Suite 2002 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to start Streets & Trips, the program prompts you to insert the
Microsoft Works Suite 2002 CD-ROM.

CAUSE
=====

This behavior occurs if you installed Streets & Trips by means of the
typical or minimum Works Suite installation, which includes a standard
installation of Streets & Trips. The standard installation does not copy the
map files from the CD-ROM to your hard disk. Only the full installation of
Streets & Trips copies the map files.

RESOLUTION
==========

To resolve this issue, perform a full installation of Streets & Trips. To do
this, do one of the following:

- If Streets & Trips is not installed on your computer, skip to the
  "Install Streets & Trips" section later in this article to install it.

  -or-

- If Streets & Trips is installed on your computer, first complete the
  "Remove Streets & Trips" procedure to remove it, and then see the
  "Install Streets & Trips" section later in this article to reinstall it.

Remove Streets & Trips
----------------------

NOTE: Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Microsoft Streets & Trips 2002, and
  then click Add/Remove.

4. Click Next, click Remove, and then click Next.

5. Click Remove.

6. When the removal is complete, click Finish.

Install Streets & Trips
-----------------------

After you remove Streets & Trips, or if it was never installed, use either of
the following methods to perform a full installation.

Method 1: Streets & Trips Setup:

Follow these steps:

1. Insert the Microsoft Works Suite 2002 Disc 2 into your CD-ROM drive or
  DVD-ROM drive.

2. Click Start, and then click Run.

3. In the Open box, type

  <drive>:\msmap\data.msi

  where <drive> is the drive letter of your CD-ROM drive or DVD-ROM drive,
  and then click OK.

4. Click Next, and then click Next.

5. Click "Full installation", and then follow the on-screen instructions to
  complete the installation.

Method 2: Works Setup:

Follow these steps:

1. Insert the Microsoft Works Suite 2002 Disc 1 into your CD-ROM drive or
  DVD-ROM drive.

2. Click Start, and then click Run.

3. In the Open box, type

  <drive>:\setup.exe

  where <drive> is the drive letter of your CD-ROM drive or DVD-ROM drive,
  and then click OK.

4. Click Custom.

5. Quit any open programs, and then click Continue.

6. Click Microsoft Streets & Trips, and then follow the on-screen
  instructions to complete the installation.

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2002
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.