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Q320636: XIMS: Transport part in the Internet headers may be absent when

Article: Q320636
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 19-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 
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SYMPTOMS
========

If you use a Post Office Protocol version 3 (POP3) client to open a message, and
you click Properties on the File menu, and then click Details, the Transport
information (hops) is missing at the beginning of the Internet headers. This
problem occurs in the following configuration:

- An Exchange 2000 Server Service Pack 2 (SP2) computer exists in the same site
  as a Microsoft Exchange Server version 5.5 Service Pack 4 (SP4) server.

- A Simple Mail Transfer Protocol (SMTP) connector is set up on the Exchange
  2000 server.

- The message that you opened is an SMTP message from the Internet that was
  delivered to an Exchange Server 5.5 mailbox.

The Internet headers are similar to:

  Received: by jco.domjco.com
  id [01C1C5BB.A58CF840@jco.domjco.com]; Thu, 7 Mar 2002 10:37:07 +0100
  Message-ID:[21A05B34171FD611988100B0D02F77B40B2C@servertc2.europe.corp.microsoft.com]
  From: U1 [user1@srz020121000835.microsoftfrance.com]
  To: max [max@DOMJCO.Microsoft.com]
  Subject: test-070202-10h39
  Date: Thu, 7 Mar 2002 10:40:42 +0100
  MIME-Version: 1.0
  Content-Type: text/plain;
  charset="iso-8859-1"

The expected headers are:

  Received: from servertc2.domain-nt4 ([65.53.170.35]) by
  Recovery-1.horizon.com with Microsoft SMTPSVC(5.0.2195.2966);
  Thu, 14 Mar 2002 16:31:58 +0100
  Received: by servertc2.europe.corp.microsoft.com with Internet Mail Service
  (5.5.2653.19)
  id [GXM396ZL]; Thu, 14 Mar 2002 16:35:44 +0100
  Microsoft Mail Internet Headers Version 2.0
  Message-ID:[21A05B34171FD611988100B0D02F77B40B63@servertc2.europe.corp.microsoft.com]
  From: user1 [user1@SRZ020121000835.MICROSOFTFRANCE.com]
  To: max [max@domjco.microsoft.com]
  Subject: 16h32
  Date: Thu, 14 Mar 2002 16:35:40 +0100
  MIME-Version: 1.0
  X-Mailer: Internet Mail Service (5.5.2653.19)
  Content-Type: text/plain
  Return-Path: user1@SRZ020121000835.MICROSOFTFRANCE.com
  X-OriginalArrivalTime: 14 Mar 2002 15:31:58.0324 (UTC)
  FILETIME=[610D9B40:01C1CB6D]

CAUSE
=====

This problem may occur if Exchange Server 5.5 does not completely check the
stream for "Microsoft Mail."

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

Component: Information store

+-------------------------+
| File name | Version     | 
+-------------------------+
| Store.exe | 5.5.2656.17 | 
+-------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



WORKAROUND
==========

- Upgrade the 5.5 servers to E2K

STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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