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Q320463: Games: "Exception C0000006H" Error Message When Installing Game

Article: Q320463
Product(s): Microsoft Home Games
Version(s): 2.0
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 07-MAY-2002

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The information in this article applies to:

- Microsoft Casino 
- Microsoft Flight Simulator 2002 
- Microsoft Flight Simulator 2002 Professional Edition 
- Microsoft Midtown Madness 2, version 2.0 
- Microsoft Zoo Tycoon 
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SYMPTOMS
========

When you try to install any of the products that are listed at the beginning of
this article, you may receive an error message similar to the following:

  EBUXXXX caused an exception C0000006H in module kernel32.dll at 0167:bff81960

NOTE: You may also receive a variation of this error message when you try to
install other games. The error message always includes the "C0000006H"
identifier.

CAUSE
=====

This behavior may occur if the CD-ROM is dirty or damaged, or if a problem
prevents the CD-ROM drive or DVD-ROM drive from reading the disc.

RESOLUTION
==========

To troubleshoot disc-read errors, use the following methods in the order in
which they are presented.

Examine the Disc
----------------

Examine the disc for visible deformation or substantial scratches. If the disc is
damaged, see the section "How to Obtain a Replacement Disc" later in this
article.

Clean the Disc
--------------

Use a disc cleaning kit to clean the disc, or gently wipe the silver side of the
disc with a soft, lint-free cotton cloth. Do not use paper cloth, which can
scratch the plastic and leave streaks. When you clean the disc, wipe from the
center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the disc with a damp cloth or a commercial
CD-ROM cleaning solution. Dry the disc thoroughly before you insert it into the
drive.


More Troubleshooting Information
--------------------------------

If the issue continues to occur, use one of the following articles to continue
troubleshooting the issue:

  Q218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues

  Q126380 Troubleshooting CD-ROM Problems in Windows 2000 and Windows NT

  Q314096 How to Troubleshoot CD-ROM Problems in Windows XP

How to Obtain a Replacement Disc
--------------------------------

If you bought the program in the last 30 days, you may be able to return it to
the store where you bought it to obtain a replacement under the Microsoft 30-Day
Money Back Guarantee. Check the packaging for information about the 30-Day Money
Back Guarantee.

Alternatively, to obtain a replacement disc, call the Microsoft Order Desk at
(800) 360-7561 and request a replacement for your damaged disc. If you are
outside the United States, contact the Microsoft subsidiary for your area. To
locate your subsidiary, visit the following Microsoft World Wide Offices Web
page:

  http://www.microsoft.com/worldwide/default.htm


Additional query words: msgame EBU installation IPF

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Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbGamesSearch kbFlightSimSearch kbMidtownMadSearch kbMidtownMadness2 kbCasino kbFlightSim2002 kbFlightSim2002Pro kbZooTycoon
Version           : :2.0
Issue type        : kbprb

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