KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q319687: "Failed to Save Document" Err Msg When You Try to Save a Map

Article: Q319687
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 29-MAR-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Streets & Trips 2002, version 1.0, used with:
   - the operating system: Microsoft Windows Millennium Edition 
   - the operating system: Microsoft Windows 98 Second Edition 
   - the operating system: Microsoft Windows 98 
- Microsoft Streets and Trips 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to save a map in Streets & Trips, you receive an error
message similar to the following:

  Failed to save document.

CAUSE
=====

This issue may occur when you attempt to save a map in a folder whose name
contains an invalid character.

RESOLUTION
==========

To resolve this issue, use one of the following methods.

Method 1: Save the Map to a Different Folder
--------------------------------------------

1. Browse to the map that you want to save.

2. On the File menu, click Save As.

3. Browse to a folder that is different from the folder in which you originally
  attempted to save the map, and then click Save.

Method 2: Rename the Folder That Contains the Invalid Character
---------------------------------------------------------------

1. Start Windows Explorer.

2. Browse to the folder in which you want to save the map.

3. Right-click the folder, and then click Rename.

4. Type a new name that contains only letters, and then press ENTER.

  If a confirmation message appears, click Yes.

5. Save the map in this renamed folder.

Additional query words:

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2001 kbExpediaStreets2002
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.