KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q319560: Cannot Install IEAK User Rights Deployment Build with MSI 2.0

Article: Q319560
Product(s): Microsoft Windows NT
Version(s): 4.0 SP6a
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbtool
Last Modified: 12-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6a 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a 
- Microsoft Windows NT Workstation version 4.0 SP6a 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may experience a problem when you install Internet Explorer by using the
Internet Explorer Administration Kit (IEAK) with the User Rights Deployment
component. The installation may not work if both of the following conditions
exist:

- A non-administrator user logs on to the computer to complete the Internet
  Explorer installation.

- The initial installation was started by an administrator.

When the non-administrator logs on, the following two error messages are
generated:

  

- Windows Update: The previous installation of an application has not been
  completed.

- Logon with an administrator account to complete the installation.

If the non-administrator closes these error message dialog boxes, the
non-administrator is immediately logged off the computer. The non-administrator
cannot then log back on until an administrator logs on to the computer to
complete the Internet Explorer installation.

CAUSE
=====

This problem may be caused if MSI 2.0 is installed on the client computer before
the IEAK User Rights Deployment installation started.

RESOLUTION
==========

NOTE: No fix is currently available for Windows XP.

Windows 2000
------------

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base:

  Q260910 How to Obtain the Latest Windows 2000 Service Pack

Windows NT 4.0
--------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date         Time       Size     File name
  --------------------------------------------
  27-Jun-2002  10:37      139,786  Msimain.sdb




STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 3.

Additional query words:

======================================================================
Keywords          : kberrmsg kbsetup kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbWinNTSEnt400SP6a kbWinNTW400SP6a
Version           : :4.0 SP6a
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.