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Q319123: "STOP 0x00000050" Err Msg with Trend Micro Antivirus

Article: Q319123
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 05-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

On your Microsoft Windows NT 4.0-based computer, you may receive a STOP 0x50
error message similar to one of the following on a blue screen:

  Stop 0x00000050 (0xBEBEE9F8 0x0000000 0x0000000 0x00000002)

  STOP 0x00000050 (0xf15ca000, 0x00000000, 0x00000000, 0x00000000)

  STOP 0x00000050 (0xffff0000, 0x00000000, 0x00000000, 0x00000000)

NOTE: The parameter values may be different on your computer, but a memory dump
file analysis indicates it is based in Vsapint.sys.

The STOP 0x50 error message may be displayed after you manually perform a virus
scan on the computer.

CAUSE
=====

This behavior can occur if a Trend Micro antivirus program is installed on the
computer, and there is an issue with the Trend Micro Vsapint.sys driver file and
the Tmfilter.sys driver file.

This behavior has been reported to occur with Trend Micro ServerProtect for
Windows NT Server 5.31.


RESOLUTION
==========

To resolve this issue, remove or deactivate the Trend Micro antivirus program to
verify that the antivirus program is the cause of the STOP error message
described in the "Symptoms" section of this article, and then contact Trend
Micro for more information about how to resolve this issue or to inquire about
the availability of an update.

For more information about how to do this, contact Trend Micro at the following
Trend Micro Web site:

  http://www.antivirus.com/support/

MORE INFORMATION
================

For additional information about how to troubleshoot a similar issue, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q307975 Problems with Trend Micro Interscan Virus Firewall Software

For additional information about how to collect more information about an error
message that appears on a blue screen, click the article number below to view
the article in the Microsoft Knowledge Base:

  Q192463 Gathering Blue Screen Information After Memory Dump in Windows 2000
  or Windows NT

For information about how to contact Trend Micro, click the appropriate article
number below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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