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Q319122: Slow Network Performance, and Event ID 3013 Is Logged

Article: Q319122
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

You may experience the following behavior on your Windows NT 4.0-based
computer:

- Network performance is slow. For example, a file copy or backup operation
  takes a long time to complete.

  -and-

- The following event is recorded in the System log:

  Event ID: 3013
  Event Type: Error
  Event Source: Rdr
  Description: The redirector has timed out a request to <ComputerName>.

CAUSE
=====

This behavior may occur if the duplex settings that are configured for the
network adapter on the computer are incorrect.

RESOLUTION
==========

To resolve this issue, configure the correct duplex settings for the network
adapter. To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Network.

3. Click the Adapters tab, and then click Properties.

4. Configure the link speed and duplex setting that you want, and then click OK
  two times.

5. On the File menu, click Close to quit Control Panel.

NOTE: Make sure that you have the latest driver that is available for your
network adapter. Contact the hardware manufacturer for more information about
how to obtain and install the latest drivers for the network adapter. For
information about how to contact your hardware manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

MORE INFORMATION
================

For additional information about how to troubleshoot other Event ID 3013-related
issues, click the article numbers below to view the articles in the Microsoft
Knowledge Base:

  Q148426 Troubleshooting Event ID 3013

  Q252332 Event ID 3013 When You Copy Files to a Server That Is Under Disk
  Stress

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

=============================================================================

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