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Q319116: "Error 718" Err Msg When You Connect to the Internet Through MSN

Article: Q319116
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows 2000 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows Millennium Edition 
- Microsoft Windows 98 Second Edition 
- Microsoft Windows 98 
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SYMPTOMS
========

When you attempt to connect to the Internet by using an MSN Internet account,
you may receive the following error message:

  Error connecting to <Connection Name>:
  Verifying user name and password
  Error 718: Timed out waiting for a valid response from the remote PPP Peer

CAUSE
=====

This behavior can occur if you do not insert "MSN/" (without the quotation
marks) immediately in front of the account user name in the dial-up connection
dialog box.

RESOLUTION
==========

To resolve this issue, insert the user name in the following format, where
<user_name> is the name of the user account:

  MSN/<user_name>

NOTE: "MSN" should be capitalized.

MORE INFORMATION
================

For additional information about error 718, click the article numbers below to
view the articles in the Microsoft Knowledge Base:

  Q162847 Troubleshooting PPTP Connectivity Issues in Windows NT 4.0

  Q219353 RRAS PPP Connections May Time-out on Slow or Delayed Links

Additional query words:

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Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinMEsearch kbWin98search kbWin98SEsearch kbWin98 kbWinME kbWin98SE
Version           : :4.0
Issue type        : kbprb

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