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Q318163: SMS: Client Service Does Not Quit During Shutdown

Article: Q318163
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Operating System(s): 
Keyword(s): kbenv kbtool kbui kbsms120 kbsms120bug
Last Modified: 16-JUL-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 
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SYMPTOMS
========

When you click "Shut down the computer" on a computer that is running the
Systems Management Server (SMS) client, the SMS Client service (Clisvcl.exe) may
continue to run. This may occur even after the "Shutdown Computer: It is now
safe to turn off your computer" dialog box appears. If you do not immediately
restart your computer, Clisvcl.exe may try to start optional components. These
attempts may lead to the system volume being marked as dirty. If this occurs,
Autochk runs the next time you start your computer.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date         Time   Version        Size       File name        Platform
  -----------------------------------------------------------------------
  02-Mar-2001  01:30                   655,463  Apasetup.exe     Alpha
  02-Mar-2001  00:15  2.0.1493.3251    293,648  Ccim32.dll       Alpha
  02-Mar-2001  00:30                 1,925,229  Ccmcore.exe      Alpha
  02-Mar-2001  00:15  2.0.1493.3251  4,442,606  Clicore.exe      Alpha
  02-Mar-2001  00:10  2.0.1493.3238    125,712  Clisvcl.exe      Alpha
  01-Mar-2001  13:00  2.0.1493.3125    578,832  Mslmclin.dll     Alpha
  02-Mar-2001  00:00  2.0.1493.3236     75,024  Odpsys32.exe     Alpha
  02-Mar-2001  00:00  2.0.1493.3236     83,728  Odpusr32.exe     Alpha
  02-Mar-2001  01:30  2.0.1493.3254    387,856  Smsapm32.exe     Alpha
  02-Mar-2001  00:00                   693,008  Swdist32.exe     Alpha

  02-Mar-2001  01:30                   395,032  Apasetup.exe     Intel
  01-Mar-2001  13:00  2.0.1493.3125    259,936  Bindclin.dll     Intel
  02-Mar-2001  00:15  2.0.1493.3251    182,096  Ccim32.dll       Intel
  02-Mar-2001  00:30                 1,324,075  Ccmcore.exe      Intel
  02-Mar-2001  00:15  2.0.1493.3251  3,402,213  Clicore.exe      Intel
  02-Mar-2001  00:10  2.0.1493.3238     88,432  Clisvcl.exe      Intel
  01-Mar-2001  22:20  2.0.1493.3216     39,264  Cqmgr32.dll      Intel
  01-Mar-2001  13:00  2.0.1493.3125    338,272  Mslmclin.dll     Intel
  01-Mar-2001  13:00  2.0.1493.3125    269,664  Ndsclin.dll      Intel
  02-Mar-2001  00:00  2.0.1493.3236     54,128  Odpsys32.exe     Intel
  02-Mar-2001  00:00  2.0.1493.3236     60,272  Odpusr32.exe     Intel
  25-Sep-2001  23:14                   762,688  Preinst.exe      Intel
  02-Mar-2001  01:30  2.0.1493.3254    291,696  Smsapm32.exe     Intel
  02-Mar-2001  00:00                   639,507  Swdist32.exe     Intel

  02-Mar-2001  01:30  2.0.1493.3254         67  Compverbase.ini
  02-Mar-2001  01:30  2.0.1493.3254         67  Compversmsapm32.ini
  02-Mar-2001  01:30  2.0.1493.3254         67  Compverswdist.ini

NOTE: Because of file dependencies, the most recent hotfix or feature that
contains these files may also contain additional files.



How to Install the Hotfix with the Hotfix Installer
---------------------------------------------------

NOTE: You can only use this method on Intel-based computers.

1. Copy the hotfix folder structure to a share on your network. Q318163.exe is a
  Microsoft Windows Installer file that updates specific files on your site
  server.

2. Log on to your site server by using an account with administrative rights.

3. On the site server, quit the SMS Administrator console.

4. Run Q318163.exe, and then follow the directions in the wizard. You can run
  the file in Quiet mode by using the /s switch.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).

For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP

Additional query words: prodsms autochk clisvcl

======================================================================
Keywords          : kbenv kbtool kbui kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

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