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Q317252: "Stop 0x0000001E" Err Msg After You Install SRP

Article: Q317252
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 16-APR-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you restart your Windows NT Server 4.0-based computer after you install the
Post-Windows NT 4.0 Service Pack 6a (SP6a) Security Rollup Package (SRP), you
may receive the following STOP (blue screen) error message:

  *** STOP: 0x0000001E (0xc0000005, 0x8010A975, 0x00000001, 0x00000004)
  KMODE_EXCEPTION_NOT_HANDLED *** address 8010a975, has base at 80100000 -
  ntoskrnl.exe

CAUSE
=====

This behavior can occur if your computer contains mismatched versions of the
following operating system files:

  tcpip.sys
  netbt.sys
  raspptpe.sys

This behavior can occur if, before you install the SRP, you install Remote Access
Service (RAS) but do not reapply Windows NT 4.0 SP6a before you restart your
computer.

NOTE: The current versions of these files are included with SP6a for Windows NT
4.0.

RESOLUTION
==========

To resolve this issue, follow these steps.

Step 1: Restore the Driver Files
--------------------------------

Copy the following files from the %SYSTEMROOT%\$NtUninstallQ299444$ directory to
the %SYSTEMROOT%\system32\drivers directory:

  tcpip.sys
  netbt.sys
  raspptpe.sys

To gain access to the Windows file system, use one of the following methods.

Method 1: Use the Windows 2000 Recovery Console:

If you have a Microsoft Windows 2000 or Microsoft Windows XP CD-ROM, start your
computer to the Windows Recovery Console.

NOTE: For information about how to obtain the Windows 2000 Recovery Console,
visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?


For additional information about how to use the Recovery Console, click the
article numbers below to view the articles in the Microsoft Knowledge Base:

  Q307654 HOW TO: Install and Use the Recovery Console in Windows XP

  Q256166 Change Directory Command Does Not Seem to Be Recognized in Recovery
  Console

  Q229716 Description of the Windows 2000 Recovery Console

Method 2: Use a Parallel Installation:

Install a new copy of Windows to a new folder on your computer's hard disk.

For additional information about how to perform a parallel Windows installation,
click the article numbers below to view the articles in the Microsoft Knowledge
Base:

  Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0

  Q244378 System Cleanup After a Parallel Installation of Windows NT 4.0

Step 2: Remove the Security Rollup Package
------------------------------------------

1. Restart your computer, and then log on to the original Windows NT Server
  installation.

2. Click Start, point to Settings, click Control Panel, and then double-click
  Add/Remove Programs.

3. Click "Windows NT 4.0 Hotfix (See Q299444 for more information)", and then
  click Add/Remove.

4. When you are prompted to restart your computer, click OK.

Step 3: Reinstall Service Pack 6a
---------------------------------

Log on to Windows as Administrator, and then reinstall SP6a.

To obtain Microsoft Windows NT 4.0 SP6a, visit the following Microsoft Web site:

  http://www.microsoft.com/ntserver/nts/downloads/recommended/SP6/allSP6.asp

Step 4: Reinstall the Security Rollup Package
---------------------------------------------

Log on to Windows as Administrator, and then reinstall the SRP.

For additional information about how to obtain the SRP, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

=============================================================================

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