KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q317132: "0x0000007F" Err on Windows NT Server 4.0, Terminal Server Ed

Article: Q317132
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 18-MAR-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may receive the following STOP error message on your Windows NT Server 4.0,
Terminal Server Edition-based computer:

  STOP: 0x0000007F (0x0000000F, 0x00000000, 0x00000000, 0x00000000)

The Event Viewer may also show multiple purged print jobs.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

- A Hewlett-Packard (HP) printer is installed on your system.

  -and-

- The HP printer uses the following driver:

  HPBLAF2.DLL Thu Aug 12 12:18:53 1999

To determine the version of your printer driver, follow these steps:

1. Click Start, point to Settings, and then click Printers.

2. Right-click the HP printer icon.

3. On the shortcut menu, click Properties.

4. Click the Device Options tab, and then click About.

RESOLUTION
==========

To resolve this issue, browse to the following HP Web site to download the
latest version of the printer driver:

  http://www.hp.com/cposupport/software.html

WORKAROUND
==========

To work around this issue, install an older or different version of the printer
driver.

NOTE: This workaround is not guaranteed to resolve this issue.

MORE INFORMATION
================

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbAudDeveloper kbWBTSearch kbWBTServ400
Version           : :4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.