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Q316493: Zoo Tycoon Err Msg: "Z00demo.exe has encountered a problem…"

Article: Q316493
Product(s): Microsoft Home Games
Version(s): 
Operating System(s): 
Keyword(s): kbProd2Web
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Zoo Tycoon 
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SYMPTOMS
========

If you try to run Microsoft Zoo Tycoon or the Microsoft Zoo Tycoon Demo, you may
receive the following error message:

  Zoo Tycoon Executable has encountered a problem and needs to close. We are
  sorry for the inconvenience.

If you click click here, a dialog box is displayed. It contains the following
information about the error:

  Error Signature
  AppName: <AppName> AppVer: 10.10.0.x ModName: ddraw.dll
  ModVer: <ModVer> Offset <Offset>

  where <AppName> is zoo.exe or zoodemo.exe
  where <ModVer> is a version number less than 4.8.0.400
  where <Offset> is any value

CAUSE
=====

This issue occurs when DirectX 8.0a or later is not installed on your computer.

RESOLUTION
==========

To correct this issue, install Microsoft DirectX 8.0a or later.

To install Microsoft DirectX, download the latest version of DirectX from the
following Microsoft Web site:

  http://www.microsoft.com/windows/directx/downloads/default.asp

For additional information about how to obtain the latest version of DirectX,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q179113 How to Download and Install DirectX

Additional query words: DDRAW.DLL!DirectDrawClassFactory_CreateInstance

======================================================================
Keywords          : kbProd2Web 
Technology        : kbGamesSearch kbZooTycoon
Version           : :
Issue type        : kbprb

=============================================================================

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