Q316021: SMS: SMSAPM32 Does Not Remove Software or Create Status Messages
Article: Q316021
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2,2.0 SP3,2.0 SP4
Operating System(s):
Keyword(s): kbenv kberrmsg kbsetup kbsms200 kbsms200bug kbsms120 kbsms120bug
Last Modified: 06-AUG-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3, 2.0 SP4
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SYMPTOMS
========
When you use the "Remove software when no longer advertised" advanced SMS
program property, the following SMS Status messages may not be generated during
software removal by SMSAPM32. Additionally, SMSAPM32 may not remove software
that is no longer advertised in the three documented scenarios for software
deinstallation (see the "More Information" section of this article for a
description of these scenarios).
SMSAPM32 Software Uninstall Status Messages
-------------------------------------------
10012 - Uninstall started for advertisement "XXXnnnnn" ("<package
name>" - "<program name>"). Command line: "......." Working
Directory: "......."
10013 - The uninstall program for advertisement "XXXnnnnn" failed
("<package name>" - "<program name>"). A non-zero exit code of n
was returned.
Possible cause: SMS Advertised Program Manager (APM) determines status for
each program it executes. If APM cannot find or correlate any install status
Management Information Format (MIF) files for the program, it uses the
program's exit code to determine status. A non-zero exit code is considered a
failure.%nSolution: For more information about the exit code, refer to the
documentation for the program you are distributing.
10014 - The uninstall program for advertisement "XXXnnnnn" failed
("<package name>" - "<program name>"). The failure description
was ".......".
Possible cause: The uninstall program generated an install status Management
Information Format (MIF) file with a status value of Failed.%nSolution: For
more information about the failure, refer to the documentation for the
program you are distributing.
10015 - The uninstall program for advertisement "XXXnnnnn" completed
successfully ("<package name>" - "<program name>"). An exit code
of zero was returned.
SMS Advertised Program Manager (APM) determines status for each program it
executes. If APM cannot find or correlate any install status Management
Information Format (MIF) files for the program, it uses the program's exit
code program to determine status. An exit code of zero is considered
successful.
10016 - The uninstall program for advertisement "XXXnnnnn" completed
successfully ("<package name>" - "<program name>"). The success
description was "........".
The program generated an install status Management Information Format (MIF)
file with a status value of Success. For more information, see the
documentation for the program you are distributing.
CAUSE
=====
A regression in the software uninstall with SMSAPM32 was introduced in Systems
Management Server (SMS) 2.0 Service Pack 2 (SP2).
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English post-SMS 2.0 Service Pack 3 version of this fix should have the
following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
02-Mar-01 00:30 2.0.92.9 394,290 Apasetup.exe Intel
01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel
02-Mar-01 00:30 2.0.92.9 1,324,075 Ccmcore.exe Intel
02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel
02-Mar-01 00:30 2.0.1493.3242 3,401,914 Clicore.exe Intel
02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel
02-Mar-01 00:30 67 Compverbase.ini Intel
02-Mar-01 00:30 67 Compversmsapm32.ini Intel
02-Mar-01 00:30 67 Compverswdist.ini Intel
01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel
02-Mar-01 00:00 2.0.92.9 639,507 Swdist32.exe Intel
02-Mar-01 00:30 2.0.92.9 654,799 Apasetup.exe Alpha
01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
02-Mar-01 00:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha
02-Mar-01 00:30 2.0.1493.3242 4,442,598 Clicore.exe Alpha
02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha
02-Mar-01 00:30 67 Compverbase.ini Alpha
02-Mar-01 00:30 67 Compversmsapm32.ini Alpha
02-Mar-01 00:30 67 Compverswdist.ini Alpha
01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha
02-Mar-01 00:00 2.0.92.9 693,008 Swdist32.exe Alpha
The German post-SMS 2.0 Service Pack 3 version of this fix should have the
following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
11-Apr-01 00:30 2.0.92.9 394,903 Apasetup.exe Intel
01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel
11-Apr-01 00:30 2.0.92.9 1,324,326 Ccmcore.exe Intel
02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel
11-Apr-01 00:30 2.0.1493.3242 3,667,431 Clicore.exe Intel
02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel
02-Mar-01 00:30 67 Compverbase.ini Intel
02-Mar-01 00:30 67 Compversmsapm32.ini Intel
02-Mar-01 00:30 67 Compverswdist.ini Intel
01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel
02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel
11-Apr-01 00:00 2.0.92.9 691,485 Swdist32.exe Intel
11-Apr-01 00:30 2.0.92.9 655,325 Apasetup.exe Alpha
01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
11-Apr-01 00:30 2.0.92.9 1,925,461 Ccmcore.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha
11-Apr-01 00:30 2.0.1493.3242 4,803,510 Clicore.exe Alpha
02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha
02-Mar-01 00:30 67 Compverbase.ini Alpha
02-Mar-01 00:30 67 Compversmsapm32.ini Alpha
02-Mar-01 00:30 67 Compverswdist.ini Alpha
01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha
11-Apr-01 00:00 2.0.92.9 744,974 Swdist32.exe Alpha
The ICP1 post-SMS 2.0 Service Pack 3 version of this fix should have the
following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
13-Apr-01 00:30 2.0.92.9 394,289 Apasetup.exe Intel
01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel
13-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel
02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel
13-Apr-01 00:30 2.0.1493.3442 4,409,037 Clicore.exe Intel
02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
13-Apr-01 00:30 2.0.1493.3442 8,512 Cliver.exe Intel
13-Apr-01 00:30 67 Compverbase.ini Intel
13-Apr-01 00:30 67 Compversmsapm32.ini Intel
13-Apr-01 00:30 67 Compverswdist.ini Intel
01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel
02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel
13-Apr-01 00:00 2.0.92.9 838,614 Swdist32.exe Intel
13-Apr-01 00:30 2.0.92.9 654,804 Apasetup.exe Alpha
01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
13-Apr-01 00:30 2.0.92.9 1,925,231 Ccmcore.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha
13-Apr-01 00:30 2.0.1493.3442 5,836,309 Clicore.exe Alpha
02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
13-Apr-01 00:30 2.0.1493.3442 13,584 Cliver.exe Alpha
13-Apr-01 00:30 67 Compverbase.ini Alpha
13-Apr-01 00:30 67 Compversmsapm32.ini Alpha
13-Apr-01 00:30 67 Compverswdist.ini Alpha
01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha
13-Apr-01 00:00 2.0.92.9 892,490 Swdist32.exe Alpha
The ICP4 post-SMS 2.0 Service Pack 3 version of this fix should have the
following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel
01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel
15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel
02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel
15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel
02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel
15-Apr-01 00:30 67 Compverbase.ini Intel
15-Apr-01 00:30 67 Compversmsapm32.ini Intel
15-Apr-01 00:30 67 Compverswdist.ini Intel
01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel
02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel
15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel
15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha
01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha
15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha
02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha
15-Apr-01 00:30 67 Compverbase.ini Alpha
15-Apr-01 00:30 67 Compversmsapm32.ini Alpha
15-Apr-01 00:30 67 Compverswdist.ini Alpha
01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha
15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha
The ICP5 post-SMS 2.0 Service Pack 3 version of this fix should have the
following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel
01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel
15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel
02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel
15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel
02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel
15-Apr-01 00:30 67 Compverbase.ini Intel
15-Apr-01 00:30 67 Compversmsapm32.ini Intel
15-Apr-01 00:30 67 Compverswdist.ini Intel
01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel
02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel
15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel
15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha
01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha
15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha
02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha
15-Apr-01 00:30 67 Compverbase.ini Alpha
15-Apr-01 00:30 67 Compversmsapm32.ini Alpha
15-Apr-01 00:30 67 Compverswdist.ini Alpha
01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha
15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).
For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:
Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP
MORE INFORMATION
================
The SMS Administrators online manual describes the scenarios under which
software will be removed when the advertisement is considered to be revoked on a
32-bit client. The scenarios are:
1. The client is not longer a member of the collection that is specified in the
advertisement.
2. The advertisement is deleted.
3. The advertisement expires.
Without the application of the hotfix that is described in this article, software
uninstall with the "Remove software when it is no longer advertised" option only
occurs consistently when the advertisement has expired and the advertisement
target is a computer-based collection. If the advertisement target is removed
from the collection, or the advertisement is deleted, software uninstall and the
associated status messages will not occur as you expect. If the collection to
which the advertisement is targeted is made up of User or User Group resources,
software uninstall and associated uninstall status messages do not occur.
Application of the hotfix that is described in this article provides software
uninstall under the three previously described scenarios, whether the
advertisement is targeted at a Systems, User, or User Group-based collection.
Advertisement status messages for software uninstall are also correctly
generated.
For more descriptions of the "Remove software when it is no longer advertised"
feature, view the SMS Administrator online help under "Distributing software to
clients", "Using Programs in Packages", "Create a Program" and then click the
Advanced Tab link.
How to Install the Hotfix
-------------------------
Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use
one of the following methods.
How to Use the Hotfix Installer:
NOTE: You can use this method only on Intel-based computers.
1. Copy the hotfix folder structure to a local folder on your site server or to
a share on your network. The I386 and Alpha subfolders are required; you must
also download them from the Microsoft FTP site. It is important to keep the
folder structure intact. The Q316021.exe file is a Microsoft Windows
Installer file that updates specific files on your site server.
2. Log on to your site server by using an account with administrator rights.
3. On the site server, quit the SMS Administrator console.
4. Run the Q316021.exe file and follow the instructions in the wizard. The
Systems Management Server services are stopped and restarted as part of the
installation process.
How to Manually Install the Hotfix:
1. Copy the update program file (Q316021.exe) and platform folders to a new
folder. The folder structure must be such that the program file is located
one folder "above" the platform folders.
2. Quit the SMS Administrator console and stop all SMS services in Control
Panel. If the SMS_SITE_BACKUP service is running, stop it.
3. Replace the Clicore.exe file that is located in the
SMS\Inboxes\Clicomp.src\Base\<platform> folder with the version that is
located in the hotfix <platform> folder.
4. Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base
folder with the Compverbase.ini file that is located in the hotfix
<platform> folder. The file must maintain its original name of
Compver.ini.
5. Replace the Ccmcore.exe file that is located in the
SMS\Inboxes\Clicomp.src\Base\<platform> folder with the version that is
located in the hotfix <platform> folder.
6. Replace the Apasetup.exe file that is located in the
SMS\Inboxes\Clicomp.src\smsapm32\<platform> folder with the version
that is located in the hotfix <platform> folder.
7. Replace the Compver.ini file that is located in the
SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file
that is located in the <platform> folder. The file must maintain its
original name of Compver.ini.
8. Replace the Swdist32.exe file that is located in the
SMS\Inboxes\Clicomp.src\SWDist\<platform> folder with the version that
is located in the hotfix <platform> folder.
9. Replace the Compver.ini file that is located in the
SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is
located in the hotfix <platform> folder. The file must maintain its
original name of Compver.ini.
10. Replace the Bindclin.dll file that is located in the
SMS\Bin\<platform> folder with the version that is located in the
hotfix <platform> folder.
11. Replace the Ccim32.dll file that is located in the SMS\Bin\<platform>
folder with the version that is located in the hotfix <platform>
folder.
12. Replace the Clisvcl.exe file that is located in the SMS\Bin\<platform>
folder with the version that is located in the hotfix <platform>
folder.
13. Replace the Mslmclin.dll file that is located in the
SMS\Bin\<platform> folder with the version that is located in the
hotfix <platform> folder.
14. Replace the Ndsclin.dll file that is located in the SMS\Bin\<platform>
folder with the version that is located in the hotfix <platform>
folder.
15. Replace the Odpsys32.exe file that is located in the
SMS\Bin\<platform> folder with the version that is located in the
hotfix <platform> folder.
16. Replace the Odpusr32.exe file that is located in the
SMS\Bin\<platform> folder with the version that is located in the
hotfix <platform> folder.
17. Replace the SMSAPM32.EXE file that is located in the
SMS\Bin\<platform> folder with the version that is located in the
hotfix <platform> folder.
18. Restart the SMS site services.
Additional query words: prodsms
======================================================================
Keywords : kbenv kberrmsg kbsetup kbsms200 kbsms200bug kbsms120 kbsms120bug
Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3 kbSMS200SP4
Version : :2.0 SP2,2.0 SP3,2.0 SP4
Issue type : kbbug
Solution Type : kbfix
=============================================================================
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