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Q315192: GAMES: Windows Unexpectedly Restarts

Article: Q315192
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Train Simulator, version 1.0 
- Microsoft MechCommander 2.0, version 1.0 
- Microsoft MechWarrior 4: Black Knight 
- Microsoft MechWarrior 4: Vengeance 
- the operating system: Microsoft Windows XP 
- the operating system: Microsoft Windows 2000 
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The third-party products discussed in this article are manufactured by 
vendors independent of Microsoft; we make no warranty, implied or 
otherwise, regarding these products' performance or reliability.

SYMPTOMS
========

When you play one of the games listed at the beginning of this article, Windows
may unexpectedly restart.

The following Stop error message may be briefly displayed:

  KMODE_EXCEPTION_NOT_HANDLED

CAUSE
=====

This behavior can occur in the following situation:

- You have a display adapter based on the NVIDIA graphics chipset.

  -and-

- Your display drivers are corrupted or incompatible.

RESOLUTION
==========

To troubleshoot this issue, update the display drivers with those of a previous
or a newer version. To obtain NVIDIA Detonator display drivers, see the
following NVIDIA Web site:

  http://www.nvidia.com

Microsoft Windows XP
--------------------

If you are running Windows XP, you may be able to roll back to a previous more
stable display driver. For additional information about using the driver roll
back feature in Windows XP, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q283657 HOW TO: How to Use the Roll Back Driver Feature

  Q306546 HOW TO: Use Driver Roll Back to Restore a Previous Driver

To update the display adapter drivers, follow these steps.

NOTE: If you are installing display drivers from the NVIDIA Web site, follow the
instructions included with the display driver to update your display adapter.

1. Log on to the computer as Administrator.

2. Click Start, right-click My Computer, and then click Properties on the
  shortcut menu that appears.

3. Click the Hardware tab, and then click Device Manager.

4. Expand "Display adapters", right-click the adapter, and then click Update
  Driver on the shortcut menu that appears.

5. Follow the instructions in the Hardware Update Wizard to install the display
  driver that you want.

6. Restart the computer.

Microsoft Windows 2000 Professional
-----------------------------------

To reinstall the display adapter drivers, follow these steps.

NOTE: If you are installing display drivers from the NVIDIA Web site, follow the
instructions included with the display driver to update your display adapter.

1. Log on to the computer as Administrator.

2. Right-click My Computer, and then click Properties on the shortcut menu that
  appears.

3. Click the Hardware tab, and then click Device Manager.

4. Expand "Display adapters", right-click the display adapter, and then click
  Properties on the shortcut menu that appears.

5. Click the Driver tab, and then click Update Driver.

6. Follow the instructions in the Upgrade Device Driver Wizard to install the
  display driver that you want.

7. Restart the computer.

MORE INFORMATION
================

By default, Windows XP and Windows 2000 Professional are configured to
automatically restart when a Stop error occurs. This may prevent you from
viewing the error message. To disable this feature so that you can view Stop
error messages, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be
different on your computer. If they are, please see your product documentation
to complete these steps.

1. Click Start, and then right-click My Computer.

2. On the shortcut menu that appears, click Properties.

3. Click the Advanced tab, and then click Settings under "Startup and Recovery".

4. Under "System failure", click to clear the "Automatically restart" check box.

5. Click OK, and then click OK.

To obtain the latest updates for your operating system, see the following
Microsoft Web site:

  http://v4.windowsupdate.microsoft.com/en/default.asp

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: msgame

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Keywords          : kbimu 
Technology        : kbOSWin2000 kbOSWinSearch kbHomeProdSearch kbGamesSearch kbOSWinXP kbMSNSearch _IK kbMechCommSearch kbOSWinXPSearch kbTrainSim kbMechCommander200 kbSimSearch
Version           : :1.0
Issue type        : kbprb

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