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Q315027: Windows NT 4.0 May Hang After Applying the SRP

Article: Q315027
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg kbhw
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you use a Windows NT 4.0-based computer, the computer may stop responding
(hang) and you may receive the following error message on a blue screen after
you apply the Security Rollup Package (SRP) if you have the driver for Fujitsu
Siemens Smart Card Reader Keyboard K290 installed on the computer (device
S26381-K290-Lxxx: PS/2 keyboard with an attached Smart Card reader):

  Stop 0x0000000a (0xF40142D2, 0x00000002, 0x00000000, 0x8010A890) in
  ntoskrnl.exe

Note that the parameters in the stop code of the error message may vary.

For additional information about the SRP, click the article number below to view
the article in the Microsoft Knowledge Base:

  Q299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

CAUSE
=====

This behavior occurs because there is a problem with the some versions of the
Fujitsu Siemens Smart Card reader drivers.

RESOLUTION
==========

To resolve this behavior, use one of the following methods.

Method 1
--------

To resolve this behavior, view the following Fujitsu Web site for information
about an updated driver:

  http://www.fujitsu.com

Method 2
--------

If the Windows files are on a file allocation table (FAT) partition, start your
computer with a bootable floppy disk or an Emergency Repair Disk (ERD), rename
the I8042scr.sys file to I8042scr.old, and then rename the I8042prt.sys file to
I8042scr.sys. For information about how to change the name of a file, view the
Help files in Windows NT 4.0.

If the Windows files are on an NTFS file system (NTFS) partition, install a
parallel copy of Windows NT 4.0, rename the I8042scr.sys file to I8042scr.old,
and then rename the I8042prt.sys file to I8042scr.sys.

For additional information about how to perform a parallel installation of
Windows NT 4.0, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0

Method 3
--------

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

The following steps require a parallel installation of Windows NT 4.0. For
additional information about how to perform a parallel installation of Windows
NT 4.0, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0

To resolve this behavior:

1. Click Start, click Run, type "regedit32" (without the quotation marks) in the
  Open box, and then press ENTER.

2. Click HKEY_LOCAL_MACHINE on the Windows menu.

3. Click Load Hive on the Registry menu, and then type
  "c:\winnt\system32\config\system" (without the quotation marks) in the box.

4. When you are prompted to type a key name, type "SYS" (without the quotation
  marks).

5. Locate and click the following registry key:

  HKEY_LOCAL_MACHINE\SYS\System\ControlSet01\Services\I8042prt\ImagePath

6. Rename System32\Drivers\I8042scr.sys to System32\Drivers\I8042prt.sys.

7. Locate and click the following registry key, and then click Unload Hive on
  the Registry menu:

  HKEY_LOCAL_MACHINE\SYS

8. Click OK.

9. Quit Registry Editor.

10. Restart your computer to the original installation of Windows.

REFERENCES
==========

For additional information about parallel installations, click the article
numbers below to view the articles in the Microsoft Knowledge Base:

  Q244378 System Cleanup After a Parallel Installation of Windows NT 4.0

  Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0

Additional query words:

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Keywords          : kberrmsg kbhw 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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