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Q314761: RRAS Drops the First Route That Is Added By Using Routemon.exe

Article: Q314761
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP6a
Operating System(s): 
Keyword(s): kbenv kbtool
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP6a 
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SYMPTOMS
========

After a fresh installation of RRAS on a Windows NT 4.0-based computer, the first
route that is added by using Routemon.exe is not retained after a start/stop of
the Router service. Although it is possible to re-add the same route, it may
never survive a restart of the Router service.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date       Time   Version     Size     File name 
  ------------------------------------------------
  21-Dec-01  07:31  4.1.1.100   155,408  Ipmon.dll

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a.



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:

======================================================================
Keywords          : kbenv kbtool 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTS400
Version           : :4.0,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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