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Q314739: XADM: Recipients Exmerged to New IS in New Org or Site Get NDRs

Article: Q314739
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kbenv
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you use the Exmerge.exe utility in Exchange Server 5.5 to move recipients
to a new information store, where the organization or site name is different,
these recipients may receive non-delivery reports (NDRs) when they reply to some
messages that they received before the move to the new information store.

CAUSE
=====

This behavior can occur because the recipients' distinguished name (DN) is no
longer the same.

RESOLUTION
==========

To resolve this behavior, start Microsoft Excel, and then follow these steps:

1. Create a .csv file whose columns have the following headers:

   - Obj-Class
   - Directory Name
   - Alias Name
   - E-mail Addresses

2. Perform a directory export of all the affected users into the .csv file.

3. In the .csv file, without deleting the header, delete the contents of the
  E-mail Addresses column.

4. Apply the following formula to the E-mail Addresses column:

  ="X500:/o=<OldOrgNameHere>/ou=<OldSiteNameHere>/cn=Recipients/cn="<cell
  of user alias>

  This formula makes it easier for you to create an X500 proxy address for each
  user.

5. Import the .csv file back into Exchange Server.

6. Modify the affected recipients' addresses by using the .csv file.

Note that the formula for the E-mail Addresses column is based on recipients in
the Recipients container. If you have other custom containers, adjust the
formula accordingly.

Additional query words:

======================================================================
Keywords          : kbenv 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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