Q314589: ST2002: Pushpins Appear Different Than Expected

Article: Q314589
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 29-JAN-2002

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The information in this article applies to:

- Microsoft Streets & Trips 2002, version 1.0 
- Microsoft MapPoint 2002 
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SYMPTOMS
========

When you place pushpins on the map, they may appear garbled, black, or as square
boxes.

CAUSE
=====

This behavior can occur if your video adapter drivers are outdated.

RESOLUTION
==========

To resolve this issue, update your video adapter drivers. To do so, follow these
steps:

1. Identify the manufacturer and model of your video adapter.

  See the "More Information" section of this article for information about how
  to identify your video adapter.

2. Contact your video adapter manufacturer for information about how to obtain
  and install the latest drivers for your video card.

3. Follow the manufacturer's instructions to update the video drivers on your
  computer.

WORKAROUND
==========

To work around this issue, use the following methods.

Reduce the Graphics Hardware Acceleration Setting
-------------------------------------------------

NOTE: When you reduce the graphics hardware acceleration setting, your computer's
graphics performance may be reduced. In addition, programs that require 3D
acceleration may not start if you reduce the graphics hardware acceleration
setting to Basic or None.

To reduce the graphics hardware acceleration setting, follow the steps for your
operating system.

Microsoft Windows 95 or Microsoft Windows 98:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the Hardware Acceleration slider to the None setting (all the way to the
  Left), and then click OK.

5. Click OK, and then click Close.

6. When you are prompted to restart the computer, click Yes.

Microsoft Windows Millennium Edition (Me):

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab, click Advanced, and then click the Performance tab.

4. Under Graphics, move the Hardware Acceleration slider to the None setting
  (all the way to the Left), and then click OK.

5. Click OK. Restart your computer if prompted.

Windows 2000:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab, click Advanced, and then click the Troubleshooting
  tab.

4. Move the Hardware Acceleration slider to the None setting (all the way to the
  left), and then click OK.

5. Click OK. Restart your computer if prompted.

Reduce the Display Settings
---------------------------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display, and then click the Settings tab.

3. Under Colors, click the down arrow, and then click "High Color(16-bit)".

4. Under Screen Area, move the slider to select the 800 x 600 pixels setting.

5. Click OK.

6. If you are prompted to restart the computer, click Yes.

MORE INFORMATION
================

How to Identify Your Video Adapter
----------------------------------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. If you are using Windows 95, Windows 98, or Windows Me, click the Device
  Manager tab.

  If you are using a Microsoft Windows 2000-based computer, click the Hardware
  tab, and then click Device Manager.

4. Double-click Display adapters to expand the branch.

5. Under the "Display adapters" branch, note the manufacturer and model of your
  video adapter, and then click OK.

For information about how to contact your video adapter manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

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Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbExpediaSearch kbMapptSearch kbExpediaStreets2002 kbMapPoint2002
Version           : :1.0
Issue type        : kbprb

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