Q314342: SMS: Advertisements May Not Run If the Screen Saver Runs
Article: Q314342
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s):
Keyword(s): kberrmsg kbtool kbsms200preSP4fix
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Systems Management Server version 2.0
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SYMPTOMS
========
If you specify that an advertisement for a program should run only when a user
is not logged on, the advertisement may not run if a screen saver runs.
In the <Path>\Ms\Sms\Logs\Smsapm32.log (where <Path> is the path to
the Ms folder) file, the following information may be logged when a user is not
logged on to the computer and the screen saver is running:
SCHEDULER : This job needs to be run when there is no user logged on.
SCHEDULER : Checking if a user is actually logged off.
SCHEDULER : The user is not logged off the system.
SCHEDULER : This job requires the user to be logged off the system.
SCHEDULER : Attempting to schedule this job at some time in the future when
the logoff process has completed.
CAUSE
=====
The Advertised Programs Manager Systems Management Server (SMS) component
verifies that there is a default interactive desktop on a client computer to
determine whether the user is logged off. The default desktop is not available
after a user is logged off, however, a new interactive desktop is created if a
screen saver runs. When this interactive desktop is created, Advertised Program
Manager does not correctly differentiate between the interactive desktop and the
default desktop that is used by the user who is logged on. When this problem
occurs, Advertised Programs Manager incorrectly determines that the default
interactive desktop is present and that the user is logged on.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English-language version of this fix should have the following file
attributes or later:
Date Version Size File name Platform
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01-MAR-2001 654,488 Apasetup.exe Alpha
01-MAR-2001 2.00.1493.3216 293,648 Ccim32.dll Alpha
01-MAR-2001 1,925,224 Ccmcore.exe Alpha
01-MAR-2001 2.00.1493.3214 1,938,192 Clibase.dll Alpha
01-MAR-2001 4,441,916 Clicore.exe Alpha
01-MAR-2001 2.00.1493.3216 125,712 Clisvcl.exe Alpha
01-MAR-2001 2.00.1493.3216 13,584 Cliver.exe Alpha
01-MAR-2001 67 Compverbase.ini Alpha
01-MAR-2001 67 Compversmsapm32.ini Alpha
01-MAR-2001 67 Compverswdist.ini Alpha
01-MAR-2001 2.00.1493.3216 66,832 Cqmgr32.dll Alpha
01-MAR-2001 2.00.1493.3215 578,832 Mslmclin.dll Alpha
01-MAR-2001 2.00.1493.3216 73,488 ODPSYS32.exe Alpha
01-MAR-2001 2.00.1493.3216 82,192 Odpusr32.exe Alpha
01-MAR-2001 2.00.1493.3218 382,224 Smsapm32.exe Alpha
01-MAR-2001 691,596 Swdist32.exe Alpha
01-MAR-2001 394,061 Apasetup.exe Intel
01-MAR-2001 2.00.1493.3125 259,936 Bindclin.dll Intel
01-MAR-2001 2.00.1493.3216 181,584 Ccim32.dll Intel
01-MAR-2001 1,324,069 Ccmcore.exe Intel
01-MAR-2001 2.00.1493.3214 1,222,560 Clibase.dll Intel
01-MAR-2001 3,401,546 Clicore.exe Intel
01-MAR-2001 2.00.1493.3216 88,432 Clisvcl.exe Intel
01-MAR-2001 2.00.1493.3216 8,512 Cliver.exe Intel
01-MAR-2001 67 Compverbase.ini Intel
01-MAR-2001 67 Compversmsapm32.ini Intel
01-MAR-2001 67 Compverswdist.ini Intel
01-MAR-2001 2.00.1493.3216 39,264 Cqmgr32.dll Intel
01-MAR-2001 2.00.1493.3125 338,272 Mslmclin.dll Intel
01-MAR-2001 2.00.1493.3125 269,664 Ndsclin.dll Intel
01-MAR-2001 2.00.1493.3216 53,104 Odpsys32.exe Intel
01-MAR-2001 2.00.1493.3216 59,248 Odpusr32.exe Intel
01-MAR-2001 2.00.1493.3218 287,088 Smsapm32.exe Intel
01-MAR-2001 637,723 Swdist32.exe Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).
For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:
Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP
MORE INFORMATION
================
After you install the hotfix that is described in this article, the Advertised
Programs Manager SMS component determines the type of desktop that is returned
and differentiates between the screen saver and the default variations of the
interactive desktop.
Additional query words: advert apm
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Keywords : kberrmsg kbtool kbsms200preSP4fix
Technology : kbSMSSearch kbSMS200
Version : :2.0
Hardware : x86
Issue type : kbbug
Solution Type : kbfix
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