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Q314302: Stop Error Message When You Run Optus FACSys Version 4.1 Program

Article: Q314302
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kb3rdparty kbenv kberrmsg kbtool
Last Modified: 12-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

A Windows NT-based computer that is running the Optus FACSys version 4.1 program
may generate the following stop error message:

  Stop 0X0000001E (0xc0000046, 0x8011be75, 0xf9e3a822, 0xf7059d4c)
  KMODE_EXCEPTION_NOT_HANDLED

NOTE: The first parameter is always 0xc0000046.

CAUSE
=====

The Brktrt.sys file may cause this issue to occur.


RESOLUTION
==========

To resolve this issue, update the Optus FACSys version 4.1 program to version
4.51 or later after you verify compatibility with your operating system. For
information about how to do so, please view the following Brooktrout Technology
Web site:

  http://www.brooktrout.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

WORKAROUND
==========

To work around this issue, uninstall the Brooktrout Technology faxing software,
and then remove the Brooktrout Technology fax/modem driver from your computer.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words: 0x1e

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Keywords          : kb3rdparty kbenv kberrmsg kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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