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Q314148: XADM: Exchange Event Service Does Not Start Event ID 5 Is Logged

Article: Q314148
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After you restore an Exchange Server 5.5 computer, the Event service may not
start on the Exchange Server 5.5 computer, and then the following event ID
message may be logged in the Microsoft Windows NT Application event log:

  Event ID: 5
  Source: MSExchangeES
  Type: Error
  Category: General
  Description: An unexpected MAPI error occurred. Error returned was
  [0x80004005].

CAUSE
=====

This issue can occur if you use an incorrect organization or site name when you
restore an Exchange Server 5.5 computer. The following registry key entries
contain an incorrect organization or site:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\
  Parameters\Enterprise

  -or-

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\
  Parameters\Site

NOTE: The above registry keys are one path; they have been wrapped for
readability.

This issue can also occur if you restore an Exchange Server 5.5 computer and you
use an incorrect organization or site, and then instead of performing a
reinstallation of the server, you correct only the following registry key
entry:

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeMTA\
  Parameters\X500DN

All of the Exchange services restart except the Event service (MSExchangeES), and
the event ID message in the "Symptoms" section of this article is logged.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To resolve this issue, change the registry entries to correspond to the correct
organization and site names specified in the Exchange Server 5.5 directory, and
then restart the Event service:

1. Start the Microsoft Exchange Server 5.5 Administrator program.

2. Right-click the Organization and Site containers, and then note the directory
  names.

3. Start Registry Editor (Regedt32.exe).

4. Locate the appropriate values in the following registry keys:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\
  Parameters\Enterprise

NOTE: This registry key must correspond to the organization directory name that
you retrieved in the Microsoft Exchange Server 5.5 Administrator program in step
2.

  -and-

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\
  Parameters\Site

NOTE: This registry key must correspond to the site directory name retrieved in
the Microsoft Exchange Server 5.5 Administrator program in step 2.

5. On the Edit menu, click String, modify the value to correspond to the correct
  organization (Enterprise) or site name, and then click OK.

6. Quit Registry Editor.

NOTE: The Exchange Server organization, server and site names are case sensitive.
Make sure that you type the correct name and case for each value.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q155027 XCON: Unable to Start Microsoft Exchange Server MTA: Errors 1067 and
  2140

Additional query words: 5 2140 137 mta 0x80004005 es

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb
Solution Type     : kbpending

=============================================================================

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