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Q313949: Encarta 2001: Msg: An Encarta Product(s) Is Running

Article: Q313949
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbimu
Last Modified: 29-JAN-2002

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2001 
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SYMPTOMS
========

When you attempt to use the Copy to Hard Disk Wizard to copy the files from the
Microsoft Encarta Reference Suite 2001 CD-ROM to your hard disk, you may receive
the following message:

  An Encarta product(s) is running

  The Copy to Hard Disk Wizard has detected that one or more Encarta products is
  running. Please close all Encarta products and then click Next to continue.

  If you want to run the Copy to Hard Disk Wizard later, click Cancel.

  Note: You cannot run this Encarta product while files are being copied.

NOTE: Do not close the message box when this issue occurs.

WORKAROUND
==========

To work around this issue, follow these steps:

1. Do not close the message box. Click the Close button in the upper-right
  corner of the Encarta window.

  After a few seconds, the Next button in the message box becomes available.

2. Click Next.

3. When the Copy to Hard Disk Wizard starts, click Typical, and then click Next.

4. Follow the onscreen instructions, and then insert the Encarta CD-ROM when you
  are prompted to do so. Wait for the CD-ROM drive activity light to turn
  itself off, and then click OK to continue the copying the files.

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2001
Version           : :
Issue type        : kbprb

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