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Q313947: ENC2002: "Page Cannot Be Displayed" Err Msg Starting Researcher

Article: Q313947
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 11-APR-2002

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The information in this article applies to:

- Microsoft Encarta Reference Library 2002, version 1.0 
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SYMPTOMS
========

When you try to start the Researcher in Microsoft Encarta Reference Library
2002, you may receive an error message similar to the following:

  The page cannot be displayed.

  There is a problem with the page you are trying to reach and it cannot be
  displayed.

CAUSE
=====

This behavior may occur if Encarta Reference Library is damaged.

RESOLUTION
==========

To resolve this issue, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be
different on your computer. If they are, please consult your product
documentation to complete these steps.

1. Click Start, and then click Control Panel.

2. Click "Add or Remove Programs".

3. In the list of currently installed programs, click "Microsoft Encarta
  Reference Library 2002", and then click Remove.

4. Start Windows Explorer, and then browse to the folder where Encarta is
  installed (for example, C:\Program Files\Microsoft Encarta).

5. Delete the Microsoft Encarta folder and the FactFinder folder.

6. Use a clean boot to restart your computer.

  NOTE: A clean boot is a way to create a clean environment. When you start your
  computer with a clean boot, Microsoft Windows starts and loads only basic
  devices and services. For information about how to use a clean boot and how
  to use a normal startup, see the "More Information" section later in this
  article.

7. Reinstall Encarta Reference Library.

8. Use a normal startup to restart Windows.

REFERENCES
==========

For additional information about how to perform a clean boot, click the article
numbers below to view the articles in the Microsoft Knowledge Base:

  Q310353 How to Perform a Clean Boot in Windows XP

  Q267288 How to Perform a Clean Boot in Windows Millennium Edition

  Q281770 How to Perform Clean-Boot Troubleshooting for Windows 2000

  Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Additional query words:

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002
Version           : :1.0
Issue type        : kbprb

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