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Q312512: SMS: Network Discovery Cannot Connect Anonymously to Client

Article: Q312512
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool kbui kbsms200 kbsms200bug kbsms120 kbsms120bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

After a Systems Management Server (SMS) 2.0 client is discovered with Network
Discovery and installed by using a Microsoft Windows NT Remote Client
installation, any later discovery by using Network Discovery creates the
following error in the Netdisc.log on the site server:

  ADM: NtBrowser: Failed to create an anonymous connection to device
  <sms-client> , error <0x4c3>.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English post-SP3 version of this fix should have the following file
attributes or later:

  Date         Time   Version        Size     File name     Platform
  ------------------------------------------------------------------
  01-Mar-2001  22:50  2.0.1493.3222  202,512  Ad_adm.dll    Alpha
  01-Mar-2001  22:50  2.0.1493.3222  125,712  Ad_cntrl.dll  Alpha
  01-Mar-2001  22:50  2.0.1493.3222  125,200  Ad_sim.dll    Alpha
  01-Mar-2001  22:50  2.0.1493.3222  346,384  Ad_utils.dll  Alpha
  01-Mar-2001  22:50  2.0.1493.3222   77,584  Netdisc.dll   Alpha

  01-Mar-2001  22:50  2.0.1493.3222  120,160  Ad_adm.dll    Intel
  01-Mar-2001  22:50  2.0.1493.3222   69,440  Ad_cntrl.dll  Intel
  01-Mar-2001  22:50  2.0.1493.3222   76,128  Ad_sim.dll    Intel
  01-Mar-2001  22:50  2.0.1493.3222  205,776  Ad_utils.dll  Intel
  01-Mar-2001  22:50  2.0.1493.3222   48,112  Netdisc.dll   Intel

NOTE: Because of file dependencies, the most recent hotfix or feature that
contains these files may also contain additional files.



WORKAROUND
==========

To work around this problem, stop, and then restart the SMS_Executive service on
the site server.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).

For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP

MORE INFORMATION
================

SMS now uses the existing connection if the anonymous connection does not work,
which is typically either the SMS Service Account or the SMS Client Remote
Installation account. The connection is made during a remote client
installation.

Also, if anonymous connections are turned off on the target computer, SMS uses
the SMS service account to connect during Network Discovery. For additional
information about a related topic, click the article number below to view the
article in the Microsoft Knowledge Base:

  Q311257 SMS: Resources Are Not Discovered if Anonymous Connections Are Turned
  Off

Hotfix Installation Instructions
--------------------------------

Apply the fix in this article to all sites in the SMS hierarchy. After the fix is
installed, update the collections that are affected by the problem at the site
where it was created. To install the fix, use one of the following methods.

How to Use the Hotfix Installer:

NOTE: You can use this method only on Intel-based computers.

1. Copy the hotfix folder structure to a share on your network. Note that
  Q312512.exe is a Microsoft SMS Installer file that updates specific files on
  your site server.

2. Log on to the site server by using an account with administrative rights.

3. On the site server, quit the SMS Administrator console.

4. Run the Q312512.exe tool, and then follow the directions in the wizard. You
  can run the file in Quiet mode by using the /s switch.

How to Manually Install the Hotfix:

1. On the site server, quit the SMS Administrator console.

2. Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor
  services on the site server.

3. Replace the Ad_adm.dll file in the
  <Sms_root_folder>\Bin\<Platform> folder with the version of the
  file that is included with the hotfix.

4. Replace the Ad_cntrl.dll file in the
  <Sms_root_folder>\Bin\<Platform> folder with the version of the
  file that is included with the hotfix.

5. Replace the Ad_sim.dll file in the
  <Sms_root_folder>\Bin\<Platform> folder with the version of the
  file that is included with the hotfix.

6. Replace the Ad_utils.dll file in the
  <Sms_root_folder>\Bin\<Platform> folder with the version of the
  file that is included with the hotfix.

7. Replace the Netdisc.dll file in the
  <Sms_root_folder>\Bin\<Platform> folder with the version of the
  file that is included with the hotfix.

8. Restart the SMS Site Component Manager, SMS Executive, Windows Management,
  and SMS SQL Monitor services.

Additional query words: prodsms

======================================================================
Keywords          : kbenv kberrmsg kbtool kbui kbsms200 kbsms200bug kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbbug
Solution Type     : kbfix

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