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Q312443: IMS Stops & 3013 - The Outbound Message Queue Is Corrupt ErrMsg

Article: Q312443
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 11-JAN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

On a computer that runs Exchange Server 5.5, the Internet Mail Service may stop,
and the following information may be recorded in the Application log:

  3013 - The outbound message queue is corrupt. Both inbound and outbound
  queues will be destroyed and rebuilt. This may cause some duplicate outbound
  deliveries.

RESOLUTION
==========

To resolve this issue, rename the Queue.dat file in the Exchsrvr\Imcdata folder
to Queue.old, delete the Queue.dat file, and then manually restart the Internet
Mail Service.

MORE INFORMATION
================

If the Internet Mail Service finishes delivering outbound messages before it
stops but has not deleted the messages from the Exchsrvr\Imcdata\Out folder, the
messages will be delivered a second time after the Internet Mail Service
restarts.

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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