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Q312434: XADM: OWA Error When Users Try to Gain Access to Messages

Article: Q312434
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 09-JAN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

Users may receive the following error messages when they attempt to gain access
to their messages through Outlook Web Access (OWA):

  File /exchange/USA/root.asp Unexpected error.

When you view the Event log on the computer that runs OWA and Microsoft Internet
Information Server (IIS) version 4.0, Event ID 5 may be reported for Active
Server Pages.

RESOLUTION
==========

To resolve this issue, reregister the Asp.dll file:

1. On the computer that runs IIS and OWA, start a command prompt.

2. At the command prompt, change to the %WINNT%\System32\Inetsrv folder.

3. Type the following command, and then press ENTER to reregister the file:

  regsvr32 asp.dll

4. Restart the computer.

Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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