KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q311405: You May Be Unable to Install Drivers in the Tape Devices Tool

Article: Q311405
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbtool
Last Modified: 01-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure you understand how to restore it if a problem occurs.

SYMPTOMS
========

When you click Add on the Driver tab in the Tape Devices tool in Control Panel,
nothing may happen.

CAUSE
=====

This issue can occur if registry values that are used to display the Install
Driver dialog box are missing from the registry.

RESOLUTION
==========

WARNING: Modifying the registry incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems that result from incorrectly modifying the registry can be solved.
Modify the registry at your own risk.

Note that you should back up the registry before you modify it. If you are
running Windows NT or Windows 2000, you should also update your Emergency Repair
Disk (ERD).

To resolve this issue, use a .reg file to re-create the appropriate entries:

1. Create a file with the following contents:

  REGEDIT4

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}]
  @="Tape drives"
  "Class"="TapeDrive"
  "Icon"="1610"
  "Installer32"="SysSetup.Dll,TapeClassInstaller"
  "LegacyInfOption"="TAPE"

2. Save the file with a .reg file name extension.

3. Double-click the .reg file to merge its contents into the registry on your
  computer.

You do not need to reboot your computer after you merge the .reg file into the
registry.

Additional query words:

======================================================================
Keywords          : kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.