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Q310615: SMS: Datalodr Cannot Process Inventory from Japanese Windows XP

Article: Q310615
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP3
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsms200preSP4fix
Last Modified: 09-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP3 
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SYMPTOMS
========

Hardware inventory information from Systems Management Server (SMS) clients that
run the Japanese version of Microsoft Windows XP may not be inserted in the
database. If you review the SMS\Logs\Datalodr.log file, you may see entries that
are similar to:

  ~SQL Msg #105> Unclosed quotation mark before the character string


WORKAROUND
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.

MORE INFORMATION
================

Windows XP support was added to SMS 2.0 in SMS 2.0 Service Pack 3 (SP3). This
problem is known to occur only with Japanese-language versions of Windows XP.
The problem does not occur with Japanese language versions of Microsoft Windows
2000 or with English-language versions of Windows XP.

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200SP3
Version           : :2.0 SP3
Issue type        : kbbug
Solution Type     : kbpending

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