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Q310317: SMS: Access Violation in the SMS_LICENSE_SERVER Service

Article: Q310317
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP3
Operating System(s): 
Keyword(s): kbsms200bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP3 
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SYMPTOMS
========

The SMS_LICENSE_SERVER service (Remodbc.exe) may cause an access violation error
and create a User.dmp or Drwtsn32.log file, or both. The Drwtsn32.log file
refers the SMSCacheGetSzValue function.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date        Time   Version         Size     File name    Platform
  -----------------------------------------------------------------
  1-Mar-2001  20:50  2.00.1493.3198  619,280  Remodbc.exe  Alpha
  1-Mar-2001  20:50  2.00.1493.3198  365,600  Remodbc.exe  i386

NOTE: Because of file dependencies, the most recent hotfix or feature that
contains the above files may also contain additional files.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).

For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP

MORE INFORMATION
================

Installing the Hotfix
---------------------

Using the Hotfix Installer:

NOTE: This method is only for Intel-based computers.

1. Copy the hotfix folder structure to a share on your network. Q310317.exe is a
  Microsoft Windows Installer file that updates specific files on your site
  server.

2. Log on to your site server by using an account with administrative
  permissions.

3. On the site server, quit the Systems Management Server (SMS) Administrator
  console.

4. Run Q310317.exe and follow the instructions in the wizard.

Manually Installing the Hotfix:

To install the hotfix, follow these steps on the SMS site server:

1. Copy the contents of the hotfix (including the subfolders) to a local folder
  on the site servers and software-metering-role computers that you want to
  update.

2. Stop the SMS Site Component Manager and SMS Executive services on the SMS
  site servers on which you are installing the hotfix files.

3. Stop the SMS_LICENSE_SERVER service on all software-metering-role computers.

4. Copy the Remodbc.exe file from the hotfix installation <Platform>
  folder to the SMS\Bin\<Platform>.bin folder on the SMS site servers.

5. Copy the Remodbc.exe file from the hotfix installation <Platform>
  folder to the <Drive:\Swmtr> folder on software-metering-role computers
  (where <Drive:\Swmtr> is the drive and installation folder that was
  selected during the installation of Software Metering Server).

6. Restart the SMS Site Component Manager and SMS_LICENSE_SERVER services. The
  SMS Executive service is automatically restarted by Site Component Manager.

Additional query words: prodsms SMSCacheGetLValue

======================================================================
Keywords          : kbsms200bug 
Technology        : kbSMSSearch kbSMS200SP3
Version           : :2.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

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