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Q308923: Streets and Trips 2002: Windows Installer Error Message

Article: Q308923
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 10-MAY-2002

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The information in this article applies to:

- Microsoft Streets & Trips 2002, version 1.0 
- Microsoft Office 2000 Professional 
- Microsoft Office XP Professional 
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

  Q315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS
========

When you attempt to install Microsoft Streets and Trips 2002, you may receive
the following error message:

  This installation package cannot be installed by the Windows Installer
  service. You must install a Windows service pack that contains a newer
  version of the Windows Installer service.

You may also receive the following error message:

  MSIEXEC caused an invalid page fault in module KERNEL32.DLL

CAUSE
=====

This behavior can occur if the Windows Installer files that are installed on
your hard disk are the incorrect version.

RESOLUTION
==========

To resolve this issue, update the Window Installer files, and then run Streets
and Trips Setup again. To do this, follow these steps as appropriate to your
operating system.

Microsoft Windows 98 and Windows 98 Second Edition
--------------------------------------------------

1. Click Start, and then click Shut Down.

2. Click "Restart in MS-DOS mode", and then click OK.

3. At the command prompt, type the following line, and then press ENTER:

  cd windows\system

4. Rename the following files by using the .old extension:

  Msi.dll
  Msiexec.exe
  Msihnd.dll

For example, type the following line, and then press ENTER:

  ren msi.dll msi.old

5. Type "win" (without the quotation marks), and then press ENTER to start
  Windows.

6. Insert your Streets and Trips compact disc (CD) into your CD-ROM or DVD-ROM
  drive. Press and hold down the SHIFT key as you insert the CD to prevent it
  from starting automatically.

7. Start Windows Explorer and browse to the MSI folder of the Streets and Trips
  2002 CD-ROM.

8. Double-click Instmsi.exe

9. Run Streets and Trips Setup.

Microsoft Windows NT 4.0
------------------------

1. Stop the Windows Installer service. To do this, follow these steps:

  a. Click Start, point to Settings, and then click Control Panel.

  b. Double-click Services.

  c. In the Service list, click Windows Installer, and then click Stop.

  d. Click Yes to the prompt to confirm whether you want to stop the service.

  e. Click Close.

2. Click Start, point to Programs, and then click Command Prompt.

3. At the command prompt, type the following line, and then press ENTER:

  cd winnt\system32

4. Rename the following files by using the .old extension:

  Msi.dll
  Msiexec.exe
  Msihnd.dll

For example, type the following line, and then press ENTER:

  ren msi.dll msi.old

5. Type "exit" (without the quotation marks), and then press ENTER.

6. Insert your Streets and Trips compact disc (CD) into your CD-ROM or DVD-ROM
  drive. Press and hold down the SHIFT key as you insert the CD to prevent it
  from starting automatically.

7. Start Windows Explorer and browse to the \MSI folder of the Streets and Trips
  2002 CD-ROM.

8. Double-click Instmsiw.exe

9. Run Streets and Trips Setup.

Microsoft Windows Millennium Edition (Me) or Microsoft Windows 2000
-------------------------------------------------------------------

NOTE: In Windows Me and Windows 2000, the Windows Installer files are included
with the operating system. These files are protected under System File
Protection (SFP) and cannot be renamed.

For additional information about how to troubleshoot Windows Installer issues in
Windows Me and Windows 2000, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q260404 HOWTO: Troubleshoot Windows Installer Engine Problems

REFERENCES
==========

For more information about Windows Installer, please see the following Microsoft
Developer Network (MSDN) Web site:

  Overview of Windows Installer
  (http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/over_1gdu.asp)

For additional information about Windows Installer technology, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q242479 Overview of the Windows Installer Technology

For additional information about how to obtain and download the latest version of
Windows Installer, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q305496 How to Obtain and Download the Latest Version of Windows Installer

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbOSWin2000 kbOSWinSearch kbHomeProdSearch _IKkbbogus kbExpediaSearch kbOSWinXP kbOSWinXPSearch kbExpediaStreets2002
Version           : :1.0
Issue type        : kbprb

=============================================================================

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