Q308646: SMS: Screen-Redraw Issues Advertising Programs with Custom Icons
Article: Q308646
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Operating System(s):
Keyword(s): kbenv kbsetup kbtool kbsms200 kbsms200bug kbsms120 kbsms120bug
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4
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SYMPTOMS
========
When you are running the Systems Management Server (SMS) client software, you
may experience one or more display-related symptoms. For example, the screen may
appear to be jittery, drop-down list boxes may not appear, you may see
screen-redraw issues, and so on. If you configure Windows Task Manager to
display the "GDI objects" column, you may see an increasing number of GDI
objects that are allocated for the Smsmon32.exe process.
CAUSE
=====
This problem can occur if an SMS package that contains a program that is set to
use a custom icon is advertised. This condition can cause Smsmon32.exe to
allocate GDI objects that are never freed, and this can cause various
screen-redraw issues to occur. The number of allocated GDI objects increases
each time the SMS client looks for new advertisements from its Client Access
Point (CAP).
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English post-SP3 version of this fix should have the following file
attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------------------
01-Mar-2001 18:30 2.0.92.9 395,032 Apasetup.exe Intel
01-Mar-2001 06:00 2.0.1493.3125 259,936 Bindclin.dll Intel
01-Mar-2001 17:15 2.0.1493.3251 182,096 Ccim32.dll Intel
01-Mar-2001 17:30 2.0.92.9 1,324,075 Ccmcore.exe Intel
01-Mar-2001 17:15 2.0.1493.3251 3,402,213 Clicore.exe Intel
01-Mar-2001 17:10 2.0.1493.3238 88,432 Clisvcl.exe Intel
09-May-2002 19:46 67 Compverbase.ini
09-May-2002 19:46 67 Compversmsapm32.ini
09-May-2002 19:46 67 Compverswdist.ini
01-Mar-2001 15:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel
01-Mar-2001 06:00 2.0.1493.3125 338,272 Mslmclin.dll Intel
01-Mar-2001 06:00 2.0.1493.3125 269,664 Ndsclin.dll Intel
01-Mar-2001 17:00 2.0.1493.3236 54,128 Odpsys32.exe Intel
01-Mar-2001 17:00 2.0.1493.3236 60,272 Odpusr32.exe Intel
01-Mar-2001 18:30 2.0.1493.3254 291,696 Smsapm32.exe Intel
01-Mar-2001 19:05 2.0.1493.3261 118,208 Smsmon32.exe Intel
01-Mar-2001 19:05 2.0.92.9 639,658 Swdist32.exe Intel
01-Mar-2001 18:30 2.0.92.9 655,463 Apasetup.exe Alpha
01-Mar-2001 17:15 2.0.1493.3251 293,648 Ccim32.dll Alpha
01-Mar-2001 17:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha
01-Mar-2001 17:15 2.0.1493.3251 4,442,606 Clicore.exe Alpha
01-Mar-2001 17:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha
09-May-2002 19:46 67 Compverbase.ini
09-May-2002 19:46 67 Compversmsapm32.ini
09-May-2002 19:46 67 Compverswdist.ini
01-Mar-2001 15:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-2001 06:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
01-Mar-2001 05:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha
01-Mar-2001 05:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha
01-Mar-2001 18:30 2.0.1493.3254 387,856 Smsapm32.exe Alpha
01-Mar-2001 19:05 2.0.1493.3261 175,888 Smsmon32.exe Alpha
01-Mar-2001 19:05 2.0.92.9 693,202 Swdist32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
To install the hotfix, use the appropriate method.
Use the Hotfix Installer
------------------------
NOTE: This method is only for Intel-based computers.
1. Create a folder in a location that is accessible to your SMS site servers.
2. Copy the update file (Q308646.exe) and platform folders to the new folder.
The folder structure must be such that the update file is located one folder
"above" the platform folders.
3. From each of the primary and secondary SMS site servers in your environment,
log on to your site server by using an account with administrative
privileges.
4. Quit the SMS Administrator console, if it is running.
5. Run Q308646.exe, and then follow the directions in the wizard.
Manual Installation
-------------------
1. Create a folder in a location that is accessible to your SMS site servers.
2. Copy the platform folders that contain the hotfixed files to the new folder.
3. From each of the primary and secondary SMS site servers in your environment,
log on to your site server by using an account with administrative
privileges.
4. Quit the SMS Administrator console, if it is running.
5. Stop all SMS services.
6. Replace the Bindclin.dll file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
7. Replace the Ccim32.dll file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
8. Replace the Clisvcl.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
9. Replace the Cqmgr32.dll file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
10. Replace the Mslmclin.dll file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
11. Replace the Ndsclin.dll file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
12. Replace the Odpsys32.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
13. Replace the Odpusr32.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
14. Replace the Smsapm32.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
15. Replace the Smsmon32.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version you
obtained from the hotfix.
16. Replace the Swdist32.exe file in the
<Sms_root_folder>\inboxes\clicomp.src\SWDist\<Platform> folder
with the version you obtained from the hotfix.
17. Replace the Apasetup.exe file in the
<Sms_root_folder>\inboxes\clicomp.src\smsapm32\<Platform> folder
with the version you obtained from the hotfix.
18. Replace the Ccmcore.exe file in the
<Sms_root_folder>\inboxes\clicomp.src\base\<Platform> folder
with the version you obtained from the hotfix.
19. Replace the Clicore.exe file in the
<Sms_root_folder>\inboxes\clicomp.src\base\<Platform> folder
with the version you obtained from the hotfix.
20. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\SWDist folder with the
Compverswdist.ini file you obtained from the hotfix. Note that you must
rename the Compverswdist.ini file to Compver.ini.
21. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\smsapm32 folder with the
Compversmsapm32.ini file you obtained from the hotfix. Note that you must
rename the Compversmsapm32.ini file to Compver.ini.
22. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\base folder with the
Compverbase.ini file you obtained from the hotfix. Note that you must rename
the Compverbase.ini file to Compver.ini.
23. Restart all SMS services.
WORKAROUND
==========
To work around this problem, configure all programs to use the default icon as
suggested by the message in the Program Properties dialog box when you first
create a program. The GDI resources can be freed if you reboot the client, or
end the Smsmon32.exe process.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP).
For additional information about the SMS 2.0 SP4 HRP, click the article number
below to view the article in the Microsoft Knowledge Base:
Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP
Additional query words: prodsms
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Keywords : kbenv kbsetup kbtool kbsms200 kbsms200bug kbsms120 kbsms120bug
Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4
Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4
Issue type : kbbug
Solution Type : kbfix
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