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Q308225: Error Message: Windows Installer Internal Error 2889_ISAPATHDLG

Article: Q308225
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,4.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 16-NOV-2001

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The information in this article applies to:

- Microsoft Works 6 
- Microsoft Works Suite 2001 
- Microsoft Works 2000 
- Microsoft Picture It! Publishing 2001 
- Microsoft Encarta Reference Library 2002, version 1.0 
- Microsoft FrontPage 2002 
- Microsoft Streets & Trips 2002, version 1.0 
- Microsoft MapPoint 2002 
- Microsoft IntelliPoint software, version 4.0 
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SYMPTOMS
========

When you install any of the products listed at the beginning of this article,
you may receive something similar to the following error message:

  Windows Installer
  Internal error 2889_ISAPATHDLG

When opening a Microsoft Works 2000 Word Processor document, you may receive the
following error message:

  wkswp caused an IPF in module user32.dll

  -or-

  MSWorks caused an invalid page fault in module wklnac.dll.

When setup for Microsoft Streets & Trips 2002 initializes, you may receive
the following error message:

  Internal error 2889, Customer information, name edit

When starting Microsoft Works Suite 2001, you may receive either of the following
messages:

  MSWORKS caused invalid page fault in module unknown.

  - or -

  Error: Cannot start works.

CAUSE
=====

This behavior can occur if the computer is infected with the W32.Nimda.A@mm
virus.

RESOLUTION
==========

To determine whether your computer has this virus, run antivirus software that
contains the latest virus signature file, and perform a thorough scan of your
computer.

Contact your antivirus software provider to remove this virus.

MORE INFORMATION
================

For more detailed information about this particular virus, visit the following
Web sites:

  http://www.mcafee.com (http://www.mcafee.com)

  http://www.symantec.com/ (http://www.symantec.com/)

For additional information about third-party antivirus vendors and products,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q49500 List of Antivirus Software Vendors

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

REFERENCES
==========

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q309427 Error Message When You Install Encarta Reference Library: Internal
  Error 2894.1157

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbFrontPageSearch kbHomeProdSearch kbWorksSearch _IKkbbogus kbEncartaSearch kbExpediaSearch kbFrontPage2002 kbPictureItSearch kbFrontPage2002Search kbMapptSearch kbWorks2000 kbWorks600 kbMMSearch kbExpediaStreets2002 kbEncartaRef2002 kbMapPoint2002
Version           : :1.0,4.0
Issue type        : kbprb

=============================================================================

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