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Q307975: Problems with TrendMicro Interscan Virus Firewall Software

Article: Q307975
Product(s): Microsoft Windows NT
Version(s): 4.0 SP6
Operating System(s): 
Keyword(s): kb3rdparty kbenv kberrmsg
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition 
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SYMPTOMS
========

Windows NT Server or Windows NT Server, Terminal Server Edition may generate the
following STOP error message on a blue screen:

  STOP 0x00000050 (0xbebea8a8, 0x00000000, 0x00000000, 0x00000002)
  Page_Fault_in_Non-Paged_Area

CAUSE
=====

This issue can be caused if the Trend Micro Interscan Virus Firewall and
ServerProtect software is installed on your computer, and these programs are not
configured correctly.

RESOLUTION
==========

To resolve this issue, contact Trend Micro to verify that your programs are
correctly configured for your server, or disable the Vsapint.sys and
Tmfilter.sys files to test if Trend Micro's anti-virus is involved in the STOP
error message. For information about how to contact Trend Micro, please view the
following Trend Micro Web site:

  http://www.antivirus.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words:

======================================================================
Keywords          : kb3rdparty kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch
Version           : :4.0 SP6
Issue type        : kbprb

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