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Q307519: Computer Hangs When You Use VPN Ports

Article: Q307519
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbnetwork kbsetupkbbuglist kbfixlist
Last Modified: 10-JUL-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

Windows NT 4.0 may stop responding (hang) and generate various stop code error
messages in Netbt.sys when you connect to multiple networks with Virtual Private
Networking (VPN) ports.


To confirm that you are experiencing this problem, enable the Special Pool
feature on tag Nbt0 (0x3074624e) with overrun detection set to 0x1. With the
Special Pool feature enabled, your computer should stop responding and generate
a stop 0xA that points to an address in Netbt.sys (0xed1e5xxx last 3 digits may
vary).

  Bugcheck code 0000000A
  Arguments 0xf82bd008 0x00000002 0x00000001 0xed1e5898

For additional information about how to use the Special Pool feature, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q188831 How to Use the Special Pool Feature to Isolate Pool Damage

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Version        Size       File name     
  -------------------------------------------------------
  Sep-9-2001  04:47p  4.0.1381.7097  124,752    Netbt.sys   



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.


Additional query words: srp

======================================================================
Keywords          : kbnetwork kbsetup kbbuglist kbfixlist
Component         : Drivers,Net Drivers,WAN
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

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