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Q307489: Cannot Access .shtml Files with JRUN ISAPI Filter Installed

Article: Q307489
Product(s): Internet Information Server
Version(s): 5.0
Operating System(s): 
Keyword(s): 
Last Modified: 04-OCT-2001

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The information in this article applies to:

- Microsoft Internet Information Services version 5.0 
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SYMPTOMS
========

Users cannot browse to files with a .shtml extension. Even though the .shtml
application mapping is correctly mapped to Ssinc.dll, requests for files with
the .shtml extension receive a "404 - Page Not Found" error message.

CAUSE
=====

A problem in the JRUN ISAPI filter prevents .shtml from being properly passed to
Internet Information Services (IIS) for processing.

RESOLUTION
==========

Contact the manufacturer (Macromedia or Allaire) of the JRUN ISAPI filter for
updates or fixes.

WORKAROUND
==========

Remove the JRUN ISAPI filter from IIS to allow the files to be processed:

NOTE: Removing the JRUN ISAPI filter from IIS will disable any Java applications
that depend on JRUN.

1. Open the Internet Service Manager.

2. Right-click the server name, and then click Properties.

3. Under Master Properties, select WWW Service, and then click Edit.

4. Click the Home Directory tab, and then click the ISAPI Filters tab.

5. Click to highlight the JRUN ISAPI filter, and then click Remove.

6. Click OK until all the property sheets are closed.

7. Right-click the server name again, and then click Restart IIS....

8. Make sure that Restart Internet Services on <server name> is selected,
  and then click OK.

MORE INFORMATION
================

The JRUN ISAPI filter may also cause IIS logging to be distorted, duplicated,
corrupt, or incorrect.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: iis 5; JRUN; ISAPI; .shtml

======================================================================
Keywords          :  
Technology        : kbiisSearch kbiis500
Version           : :5.0
Issue type        : kbprb
Solution Type     : kbpending

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