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Q307465: Windows NT 4.0 Cluster Deletes Symbolic Link for Reserved Disks

Article: Q307465
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP4,4.0 SP5,4.0 SP6a
Operating System(s): 
Keyword(s): kbenv w2000mscs
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6a 
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SYMPTOMS
========

When you perform a Move Group/Failover procedure in a Windows NT 4.0-based
cluster, the following error message may be logged in the Cluster log:

  Physical Disk "DRIVELETTER:" DiskspCheckPath: FindFirstFile for
  "DRIVELETTER:" failed, error 3.

This error message is typically logged when the second cluster of a two-node
cluster is brought online if the cluster had failback for a cluster group set to
failback to that node.

You may also receive the following error message when you perform a Move Group
procedure:

  Physical Disk "DRIVELETTER:" SCSI, error reserving disk, error 21.

CAUSE
=====

You receive the following error message if you install a regression fix from
Windows NT 4.0 Service Pack 6a (SP6a):

  Physical Disk "DRIVELETTER:" SCSI, error reserving disk, error 21

Under certain conditions, the cluster disk driver (Clusdisk.sys) attempts to
attach to devices and does not read a partition table from the devices (assuming
that they are cluster disks that are reserved by the other node).


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English-language version of this fix should have the following file
attributes or later:

  Date       Time   Version    Size       File name   
  ----------------------------------------------------
  12-Nov-01  21:17  1.0.224.6   29,360    Clusdisk.sys
  12-Nov-01  21:17  1.0.224.6  169,744    Clusres.dll
  12-Nov-01  21:17  1.0.224.6   29,968    Resutils.dll

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0
SP6a.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: mscs 21

======================================================================
Keywords          : kbenv w2000mscs 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp5 kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400search kbWinNTSEnt400SP6a
Version           : :4.0,4.0 SP4,4.0 SP5,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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