Q306795: Services for UNIX Management Console May Hang

Article: Q306795
Product(s): Microsoft Windows NT
Version(s): 2.0
Operating System(s): 
Keyword(s): kbenv kberrmsg w2000sfu
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows Services for UNIX, version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install Internet Explorer 5.5 Service Pack 2 (SP2), Internet Explorer
6, Microsoft Office XP, or Windows Critical Update, the Services for UNIX
Management Console may stop responding (hang) and you may receive the following
Dr. Watson error message:

  Application exception occurred:
  App: obj\i386\mmc.exe (pid=1580)
  When: 8/21/2001 @ 15:14:22.202
  Exception number: c0000005 (access violation)

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix as instructed below or
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information on
support costs, please go to the following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The following file is available for download from the Microsoft Download Center:

  English: DownloadDownload Q306795_SFU_2_X86.exe now
  (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=35481)

  Japanese: DownloadDownload Q306795_SFU_2_X86.exe now
  (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=35504)

Release Date: January 16, 2002

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. After it is posted, the file is housed on
secure servers that prevent any unauthorized changes to the file.

The English-language version of this fix should have the following file
attributes or later:

  Date        Time     Version        Size    File name     
  -------------------------------------------------------
  09/04/2001  04:40PM  5.2000.328.20  45,056  Sfuwbem.dll



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: sfu

======================================================================
Keywords          : kbenv kberrmsg w2000sfu 
Technology        : kbWinServiceUNIX200 kbWinServiceUNIXSearch
Version           : :2.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.