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Q306749: ENC2002: ShockWave Script Error When You Double-Click Back

Article: Q306749
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 12-NOV-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Deluxe 2002, version 1.0 
- Microsoft Encarta Encyclopedia Standard 2002, version 1.0 
- Microsoft Encarta Reference Library 2002, version 1.0 
- Microsoft Encarta Reference Library 2002 - DVD Edition 
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SYMPTOMS
========

After you visit the following Interactivities

  - City Climate
  - Population chart

and then double-click the Back button, you may receive the following message:

  Shockwave
  Script error. Continue?
  Yes No

If you do not click either Yes or No, you receive the following error message:

  One or more core application components are not functioning properly. Some
  features of Encarta Encyclopedia will not work. Click OK to continue without
  fixing the problem. Click Cancel to exit the encyclopedia.

If you click Cancel, you receive the following Watson error message:

  Encarta 2002 has encountered a problem and needs to close. We are sorry for
  the inconvenience.

  AppName: enc2002.exe
  AppVer: 11.0.1013.809
  ModName: unknown
  ModVer: 0.0.0.0
  Offset: 6906ee8f

CAUSE
=====

This behavior occurs when you click the Back button twice.

RESOLUTION
==========

To resolve this issue when you use the Back button, click the button only once.
Wait for a response before you click Back a second time.

To work around this issue, click Yes or OK when you receive the initial script
error message.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: ERL ERS

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 kbEncartaEncyc2002 kbEncartaEnCyc2002Del kbEncartaRef2002DVD
Version           : :1.0
Issue type        : kbbug

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