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Q306180: Client Certificate Window Doesn’t Display All Certificates

Article: Q306180
Product(s): Internet Information Server
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 24-OCT-2001

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The information in this article applies to:

- Microsoft Internet Information Server 4.0 
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SYMPTOMS
========

When it connects to your Internet Information Server (IIS) 4.0 server, a browser
that needs to provide a client certificate may not show client certificates that
originate from a certain Certification Authority. This may occur even after you
have imported the Certification Authority root certificate into the IIS 4.0
server's Trusted Root Certification Authorities certificate store.

CAUSE
=====

The IIS 4.0 server to which you are connecting does not have the Certificate
Authority's root certificate installed correctly.

RESOLUTION
==========

To resolve this problem, follow these steps to reinstall the Certificate
Authority's root certificate on the IIS computer:

1. On the IIS server, start Microsoft Internet Explorer.

2. On the Tools menu, click Internet Options.

3. On the Content tab, click Certificates.

4. Click the Trusted Root Certification Authorities tab, and remove any
  certificates that point to the Certificate Authority that issued the client
  certificates. To do this, select the certificate that you want to remove,
  click Remove, and then click Yes for each dialog box that you receive.

5. Click Close, then click OK to clear any remaining dialog boxes.

6. Obtain a copy of the Certificate Authority root certificate.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q218445 How to Configure Certificate Server for Use with SSL on IIS

7. Right-click the Certificate Authority root certificate and click Install.

8. After the Certificate Manager Import Wizard has started, click Next.

9. Select Place all certificates into the following store.

10. Click Browse, and then click Show physical stores.

11. Expand Trusted Root Certification Authorities, select Local Computer, and
  then click OK.

12. Click Next, and then click Finish.

13. Restart your Web server computer.

MORE INFORMATION
================

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q231718 Client Certificates May Not Appear in Internet Explorer

  Q216782 Internet Explorer Displays a Blank Personal Certificate List

Additional query words:

======================================================================
Keywords          :  
Technology        : kbiisSearch kbiis400
Version           : :4.0
Issue type        : kbprb
Solution Type     : kbpending

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